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| Section | Objectives |
|---|---|
| Topic 1: Understand High-Velocity IT Concepts | - IT transformation - Digital organization - Digital technology - Digital products - Digital transformation - High-velocity IT |
| Topic 2: Guiding Principles for High-Velocity IT | - Lean practices - Continuous improvement - DevOps culture - Agile methods - Application of ITIL guiding principles |
| Topic 3: Digital Product Lifecycle | - ITIL operating model - Service value creation - Value streams - Digital product lifecycle |
| Topic 4: Contribute to Value with Digital Products | - Resilient operations - Fast development - Assured conformance - Co-created value - Valuable investments |
| Topic 5: High-Velocity IT Techniques and Practices | - Cloud computing - Automation - Architecture and design - Testing and validation - Security and risk management |
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NEW QUESTION # 17
An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?
Answer: A
Explanation:
Digitization is the conversion of analogue information or processes into digital form. Digital transformation is a broader change in an organization's operating model, culture, and value proposition enabled by digital technology; simply converting records without changing ways of working does not constitute transformation.
NEW QUESTION # 18
An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?
Answer: C
Explanation:
Infrastructure as code enables environments to be provisioned automatically and reproducibly from a versioned definition. This removes manual configuration effort and variation between environments, which accelerates development and testing while also reducing configuration- related incidents.
NEW QUESTION # 19
A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?
Answer: D
Explanation:
ChatOps brings people, tools, processes, and automation together in a shared conversational platform. Because actions and their results are recorded in a common channel, situational awareness improves, knowledge is shared automatically, and an auditable record of activity is created as a by-product of normal work.
NEW QUESTION # 20
An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?
Answer: A
Explanation:
The best improvement activity is to assess the organization's strategic objectives and customer requirements, then decide on the number and types of service design approaches and models.
This ensures alignment with business goals and customer needs, rather than imposing a one- size-fits-all model or simply increasing resources.
NEW QUESTION # 21
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?
Answer: D
Explanation:
Risk appetite is the amount and type of risk that an organization is willing to take in order to meet its objectives. It is set by the governing body and provides the boundaries within which teams can make autonomous decisions quickly, which is essential when authority is delegated in a high- velocity environment.
NEW QUESTION # 22
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