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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Analytics- Service analytics
  • 1. Operational reporting
    • 2. Dashboards and KPIs
      Topic 2: Field Service and Dispatch- Field service operations
      • 1. Scheduling and dispatch rules
        • 2. Work order management
          Topic 3: Service Request Management- Case and ticket handling
          • 1. Creation, routing, and assignment rules
            • 2. SLAs and escalation management
              - Customer interaction handling
              • 1. Communication templates and notifications
                • 2. Omnichannel support processes
                  Topic 4: Integrations and Extensions- Integration capabilities
                  • 1. REST APIs and integration flows
                    • 2. Third-party system integration
                      Topic 5: Oracle Fusion Service Overview- Service Configuration Basics
                      • 1. Basic setup and administration
                        • 2. Security roles and access control
                          - Core Service Architecture
                          • 1. Service request lifecycle management
                            • 2. Fusion Service data model and components
                              Topic 6: Knowledge Management- Knowledge articles
                              • 1. Creation and lifecycle management
                                • 2. Search and recommendation usage

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q28-Q33):

                                  NEW QUESTION # 28
                                  Your client has noticed that inbound emails from customers are not creating or updating service requests.
                                  Which step should they perform to automate it?

                                  Answer: D


                                  NEW QUESTION # 29
                                  You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
                                  Standard text appended:
                                  "Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

                                  Answer: C


                                  NEW QUESTION # 30
                                  Which two keyboard shortcuts can be modified?

                                  Answer: C,D


                                  NEW QUESTION # 31
                                  Select three correct limits and restrictions when importing data from a file.

                                  Answer: B,C,E


                                  NEW QUESTION # 32
                                  Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
                                  Which option allows the customer to address the problem, so that all users can get articles in their native language?

                                  Answer: C


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