CIPS L5M9 Lerntipps - L5M9 Zertifizierung

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Performance Improvement in Operations	- Performance measurement and benchmarking 1. Benchmarking techniques 2. Setting performance targets - Continuous improvement approaches 1. Process improvement methodologies 2. Business process re-engineering
Operations Strategy and Performance	- Operations strategy development 1. Stages of operations strategy evolution 2. Top-down vs bottom-up strategy perspectives - Order winners and order qualifiers 1. Competitive positioning through operations capability
Operations Processes and Systems	- Four Vs of operations 1. Volume 2. Variation in demand 3. Visibility 4. Variety - Process design and analysis 1. Input–transformation–output model 2. Types of operations: manufacturing and services
Operations Management Concepts	- Performance objectives of operations 1. Flexibility 2. Dependability 3. Cost 4. Quality 5. Speed - Definition and scope of operations management 1. Role of operations in supply chain efficiency and effectiveness 2. Operations as transformation process (input–transformation–output)
Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Failure Mode and Effects Analysis (FMEA) 2. Failure measurement and impact 3. Maintenance strategies and reliability improvement

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CIPS Operations Management L5M9 Prüfungsfragen mit Lösungen (Q99-Q104):

99. Frage
Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

A. flexibility
B. cost reduction
C. quality
D. innovation
E. dependability

Antwort: A,C,E

Begründung:
Dependability, quality and flexibility are universal performance criteria which can be applied to any organisation. This is taken from p.4 of the study guide where it talks about the 5 performance criteria set out by Slack and Brandon-Jones. The other two universal criteria are speed and cost. Cost reduction isn't universal- not every organisation will be concerned with reducing costs. The same with innovation- not every company needs to innovate. For example if you're a zip manufacturer who sells zips to the clothing industry- there is no need to innovate as your product will always be the same.

100. Frage
Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

A. business process re-engineering
B. using a pull inventory system
C. servicing the machinery more frequently
D. introducing quality assurance processes for the confectionary items produced

Antwort: C

Begründung:
2 is the correct answer. The Total Productive Maintenance approach is about ensuring machinery is always at fulloperating power. In order to do this, the machinery will need to be serviced more frequently. See p.109

101. Frage
A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?

A. no- companies should set performance criteria each month and this may change depending on market conditions
B. yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
C. yes- a company should focus on all criteria at each stage of the product lifecycle
D. no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time

Antwort: D

Begründung:
4 is the correct answer. This is taken from the part of the study guide called 'Performance Objective Trade Offs' on p.41. It says that 'trying to achieve all objectives simultaneously will only lead to confusion and failure'. Personally I think that's a bit melo-dramatic for a study guide but the premise is right- depending on how sales are going, what your competitors are doing and other market factors, objectives may change and you'll need to prioritise some over others. Trying to do too much at the same time is never a good idea. Option 3 is incorrect because you shouldn't set objectives monthlythat's too frequent- you won't have chance to meet the objectives before they change again.

102. Frage
Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

A. supply chain integration
B. fact-based decision making
C. process improvement
D. employee involvement
E. bottom-up process design

Antwort: B,C,D

Begründung:
The other 5 principles are; customer focus, system integration, communication and continuous improvement

103. Frage
Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?

A. yes- its important that materials are ordered to the correct timescale to ensure the project remains on track
B. no- the construction industry does not require the storage of inventory
C. no- inventory management is a key focus in the manufacturing industry only as raw materials are converted into outputs
D. yes- this is the most important aspect of managing a construction project

Antwort: A

Begründung:
Firstly the statement is true- inventory management is an important focus in Construction (p.64). Of options 1 and 2, 1 is correct. It is important materials (bricks, windows, electric cables etc) are delivered to site when they are needed and stored correctly to avoid damage. Option 2 is incorrect, although it is important, its not the MOST important aspect of construction.

104. Frage
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