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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Productivity and Collaboration	7%	- Collaboration Tools 1. Activities 2. Chatter 3. Calendar Management
Data and Analytics Management	14%	- Analytics 1. Reports 2. Dashboards - Data Management 1. Import and Export Data 2. Data Quality 3. Duplicate Management
Configuration and Setup	20%	- User Interface Configuration 1. Lightning Experience Settings 2. App Customization - Company Settings 1. Business Hours and Holidays 2. Organization Settings 3. Fiscal Year Configuration
Service and Support Applications	11%	- Customer Support 1. Case Management 2. Entitlements 3. Knowledge
Workflow and Process Automation	16%	- Automation Tools 1. Flow Builder 2. Approval Processes 3. Business Process Automation
Object Manager and Lightning App Builder	20%	- Page Customization 1. Lightning Record Pages 2. Dynamic Forms - Object Customization 1. Record Types 2. Fields and Relationships 3. Custom Objects
Sales and Marketing Applications	12%	- Marketing Features 1. Campaign Management 2. Campaign Influence - Sales Productivity 1. Opportunities 2. Accounts and Contacts 3. Leads

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Salesforce Certified Administrator Sample Questions (Q68-Q73):

NEW QUESTION # 68
An administrator supporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options

A. Password Policy
B. Default Language
C. Currency Locale
D. Login Hours

Answer: B,C

Explanation:
Explanation
Currency locale and default language are two of the company settings that an administrator can configure in Salesforce. Currency locale determines how currency amounts are formatted and displayed in reports and other places. Default language determines the language used for labels, buttons, tabs, and other elements in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5

NEW QUESTION # 69
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

A. Use a custom email services to set the owner of the case upon creation.
B. Utilize a flow to identify the correct queue and assign the case.
C. Configure Email-to-Case so emails are delivered to the correct queue
D. Create an Escalation Rules to send cases to the correct queue.

Answer: C

NEW QUESTION # 70
An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?

A. Create a new permission set that has Delete access deselected for the objects.
B. Use a muting permission set with a permission set group to mute selected permissions.
C. Edit the profile for the users to remove Delete access from the objects.
D. Create a new role that prevents Delete permissions from rolling up to the users.

Answer: B

Explanation:
Explanation
Muting permission sets allow you to remove permissions that are granted by a permission set group.
References: https://help.salesforce.com/s/articleView?id=sf.perm_sets_muting.htm&type=5

NEW QUESTION # 71
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?

A. Add a contact from a campaign member detail page.
B. Convert the lead from the campaign member detail page.
C. Delete the lead and create a new contact and opportunity.
D. Clone the lead and convert the cloned record to a contact.

Answer: B

Explanation:
Explanation
To create a contact and an opportunity from a lead that is associated with a campaign, and keep the campaign member history, the administrator should convert the lead from the campaign member detail page. This will automatically create a contact, an account, and an opportunity that are linked to the campaign. Deleting, cloning, or adding a contact will not preserve the campaign member history.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_leads.htm&type=5

NEW QUESTION # 72
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers

A. The field is universally required to save a record on that object.
B. The field is added to every page layout on that object.
C. The field is optional when saving records via web-to-lead and web-to-case
D. The field is not required to save records via the API on that object.

Answer: A,D

Explanation:
Explanation
When you mark a field as required in Object Manager, the field is universally required to save a record on that object in the user interface. However, the field is not required to save records via the API on that object, unless you also mark it as required on the page layout.
References: https://help.salesforce.com/s/articleView?id=sf.fields_about_required_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_profile_picklists.htm&type=5

NEW QUESTION # 73
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