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| Section | Objectives |
|---|---|
| Topic 1: Digital Product Lifecycle | - Value streams - ITIL operating model - Digital product lifecycle - Service value creation |
| Topic 2: Understand High-Velocity IT Concepts | - Digital transformation - Digital organization - Digital technology - IT transformation - High-velocity IT - Digital products |
| Topic 3: Contribute to Value with Digital Products | - Valuable investments - Fast development - Assured conformance - Resilient operations - Co-created value |
| Topic 4: Guiding Principles for High-Velocity IT | - Agile methods - Lean practices - Continuous improvement - DevOps culture - Application of ITIL guiding principles |
| Topic 5: High-Velocity IT Techniques and Practices | - Testing and validation - Architecture and design - Security and risk management - Automation - Cloud computing |
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NEW QUESTION # 18
An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?
Answer: D
Explanation:
Digitization is the conversion of analogue information or processes into digital form. Digital transformation is a broader change in an organization's operating model, culture, and value proposition enabled by digital technology; simply converting records without changing ways of working does not constitute transformation.
NEW QUESTION # 19
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?
Answer: D
Explanation:
HVIT does not mean removing control. It means applying appropriate control in ways that preserve flow wherever possible. Using change models with different control paths based on risk is the best answer because it allows low-risk changes to move quickly while ensuring that high- risk changes receive the scrutiny required by regulation.
NEW QUESTION # 20
An organization uses digital technology to support its rapidly-changing business environment.
Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
Which technique would MOST help to resolve this situation?
Answer: D
Explanation:
AIOps applies machine learning and analytics to automate and enhance IT operations. In a highly dynamic, software-defined infrastructure environment, it helps the team cope with rapidly changing operational demands by detecting patterns, correlating events, and enabling automated responses. This reduces manual effort and improves the ability to manage high volumes of daily operational activity effectively.
NEW QUESTION # 21
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?
Answer: A
Explanation:
Risk appetite is the amount and type of risk that an organization is willing to take in order to meet its objectives. It is set by the governing body and provides the boundaries within which teams can make autonomous decisions quickly, which is essential when authority is delegated in a high- velocity environment.
NEW QUESTION # 22
Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based
Answer: D
Explanation:
The service value chain is a flexible operating model that describes the key activities needed to create value through products and services. It provides a high-level framework for managing work and is used as a foundation for designing value streams. It is not a fixed sequence of steps and does not describe detailed technical team activities.
NEW QUESTION # 23
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