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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure work order types and incident types - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Set up and configure customer assets - Configure scheduling configurations and booking setup |
| Topic 2: Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Configure schedule board and board features - Manage scheduling options and requirements - Schedule work orders using various methods |
| Topic 3: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Configure product inventory and item associations - Process purchase orders and returns - Configure warehouse and inventory settings - Handle inventory adjustments and transfers |
| Topic 4: Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Manage work order products, services, and notes - Process work order inspections and recommendations - Create and manage work orders - Configure work order lifecycle and statuses - Manage work order reporting and analytics |
| Topic 5: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure Field Service Mobile app settings |
| Topic 6: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring |
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NEW QUESTION # 75
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory.
You want to create the option to see only resources that are in Washington territory.
Solution: You filter by Washington territory in the resource list.
Does this meet the goal?
Answer: A
NEW QUESTION # 76
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?
Answer: D
Explanation:
Section: Configure field service applications
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-work-orders
NEW QUESTION # 77
Your company wants use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers' on-site service experience.
You need to create a survey which will be sent automatically to a customer once their work order is completed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Select a survey template.
2 - Modify a project template.
3 - Select a work order type.
NEW QUESTION # 78
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
Answer: C,D
NEW QUESTION # 79
You are working with your customer to define their booking timestamps and booking journals. Your customer needs your help to understand the capabilities.
Which two explanations are appropriate? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Answer: B,D
NEW QUESTION # 80
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