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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Discovery | 10% | - Explain the key considerations for determining how Health Cloud can be optimized. - Explain the key considerations for integrating other Salesforce solutions with Health Cloud. - Explain the considerations for understanding a customer's business model. - Explain the key considerations for determining how Health Cloud can address business problems. - Explain the key considerations for integrating external systems with Health Cloud. |
| Topic 2: Health Cloud Objects | 20% | - Explain the key considerations for migrating data into Health Cloud. - Explain the key considerations for implementing junction objects in Health Cloud. - Explain the key considerations for implementing the Health Cloud data model. - Explain the key considerations for implementing person accounts in Health Cloud. - Explain the key considerations for creating reports and dashboards in Health Cloud. - Explain the key considerations for implementing custom objects with Health Cloud. |
| Topic 3: Care Coordination & Management | 30% | - Explain the key considerations for implementing Patient Lists and Segmentation. - Explain the key considerations for implementing Health Cloud with a person account model. - Explain the key considerations for implementing Health Cloud with a junction object model for accounts. - Explain the key considerations for implementing Care Plans. - Explain the key considerations for implementing Assessments. - Explain the key considerations for implementing Timeline. - Explain the key considerations for implementing Care Teams. - Explain the key considerations for implementing Today Page. |
| Topic 4: Member & Patient Engagement | 20% | - Explain the key considerations for implementing the Patient Card and Patient Highlight Panel. - Explain the key considerations for implementing the Home page. - Explain the key considerations for implementing Actionable Relationship Center (ARC). - Explain the key considerations for implementing Engagement components. |
| Topic 5: Analytics, Integration & Deployment | 20% | - Explain the key considerations for implementing the Health Cloud API. - Explain the key considerations for deploying Health Cloud. - Explain the key considerations for maintaining Health Cloud. - Explain the key considerations for implementing Analytics for Health Cloud. - Explain the key considerations for implementing FHIR. |
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NEW QUESTION # 89
Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?
Answer: D
Explanation:
The requirement is to identify the Health Cloud feature that helps ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA), which governs the protection of Protected Health Information (PHI). HIPAA compliance requires robust security measures, including access controls and data protection. Let's evaluate the options.
Option A: Data visualization and analytics
Step-by-Step Explanatio n:
User Authentication: Health Cloud requires users to authenticate via secure methods (e.g., username/password, MFA) to access the system.
Access Control: Administrators configure roles, profiles, and permission sets to restrict access to PHI based on the principle of least privilege.
Auditing: Health Cloud supports audit trails to track access and changes to PHI, ensuring traceability.
Compliance: These features align with HIPAA's requirements for administrative safeguards (e.g., access management) and technical safeguards (e.g., authentication).
Reference:
Option B: Real-time monitoring and alerts
Option C: User authentication and access control
Salesforce Security Guide, "HIPAA Compliance," states, "Salesforce Health Cloud supports HIPAA compliance through user authentication, access controls, and audit capabilities to protect PHI." Salesforce Health Cloud Admin Guide, "Security and Compliance," notes, "User authentication and access control ensure that only authorized personnel access sensitive patient data, aligning with HIPAA requirements." Option D: Social media integration Why Option C is Correct:
HIPAA mandates strict controls on who can access PHI, and user authentication and access control in Health Cloud directly address this by ensuring secure, role-based access to sensitive data. These features are foundational to Salesforce's HIPAA compliance strategy, as outlined in the Security Guide.
Additional Considerations:
Shield Platform Encryption: While not listed as an option, Health Cloud can use Shield Platform Encryption to further protect PHI, complementing access controls.
Audit Trails: The Salesforce Security Guide highlights audit trails as part of HIPAA compliance, which work alongside authentication and access controls.
Reference Summary:
Salesforce Security Guide: HIPAA compliance and user authentication/access control.
Salesforce Health Cloud Admin Guide: Security and compliance features.
Salesforce Architect Resources: Security best practices for HIPAA.
NEW QUESTION # 90
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.
What should be the first step in troubleshooting this issue?
Answer: D
NEW QUESTION # 91
A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer aims to strike a balance between quality care and managing the cost of care effectively by streamlining its approval processes for care requests. Which capability in Health Cloud helps the payer accomplish this?
Answer: D
Explanation:
Utilization Management (UM) enables health plans to evaluate medical necessity, appropriateness, and cost- efficiency of healthcare services through prior authorization, concurrent review, and retrospective review.
Utilization Management structures care requests, authorization review, medical-necessity determination, concurrent review, and related payer-provider approval workflows. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Utilization Management) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Utilization Management
NEW QUESTION # 92
Bloomington Caregivers is implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: D
NEW QUESTION # 93
A provider ' s office wants to verify a patient ' s insurance plan information and coverage when they call into the call center to book an appointment. Which capability should a consultant leverage to address this requirement?
Answer: B
Explanation:
Benefits Eligibility and Verification allows coordinators to perform real-time verification of a patient ' s insurance policy, copay, deductible, and coverage limits. Benefits Eligibility and Verification exposes insurance coverage information such as eligibility, copays, deductibles, coinsurance, and benefit limits through healthcare-specific workflows and integrations. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Benefits Eligibility and Verification) against the scenario
' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Benefits
NEW QUESTION # 94
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