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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Plan and build service value streams25%- Service value system and value streams
  • 1. Core concepts and principles
    • 2. Designing value streams and workflows
      - Resource and capability management
      • 1. Planning and allocation
        • 2. Buy vs build and sourcing strategies
          Topic 2: Deliver and transition services25%- Service transition and change management
          • 1. Deployment and implementation
            • 2. Change enablement and release management
              - Service delivery and operational practices
              • 1. Service operation and control
                • 2. Service integration and management
                  Topic 3: Create and develop services25%- Quality assurance and validation
                  • 1. Testing and verification
                    • 2. Service level management
                      - Service design and development practices
                      • 1. Requirements definition and specification
                        • 2. Service components and architecture
                          Topic 4: Support and improve services25%- Performance measurement and improvement
                          • 1. Continual improvement practices
                            • 2. Metrics and monitoring
                              - Service support and incident management
                              • 1. Service desk and request fulfilment
                                • 2. Incident and problem management

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q85-Q90):

                                  NEW QUESTION # 85
                                  A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
                                  Which is the BEST approach to reduce the number of failures?

                                  Answer: B


                                  NEW QUESTION # 86
                                  A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?

                                  Answer: C


                                  NEW QUESTION # 87
                                  A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?

                                  Answer: D

                                  Explanation:
                                  Release Management practice is responsible for defining and governing how software is built, packaged, and deployed across environments. By establishing standardized CI/CD pipelines, enforcing repository structures, and managing artifact versioning policies, it ensures consistency, repeatability, and traceability from development through production. This central oversight accelerates integration, embeds security and quality gates, and reduces deployment failures.Option B is incorrect because Service Validation and Testing focuses on designing and executing tests; it relies on established pipelines but does not own their standardization or governance.


                                  NEW QUESTION # 88
                                  A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

                                  Answer: A


                                  NEW QUESTION # 89
                                  Which statement about `service integration as a service' isCORRECT?

                                  Answer: A


                                  NEW QUESTION # 90
                                  ......

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