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| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles and Skills | 19% | - Integrating UX and technical perspectives - Leading cross-functional work - Collaboration with architects and designers - Working with product and business teams |
| Intangible Deliverables | 26% | - Culture and capability building - Stakeholder alignment - Change and adoption enablement - Governance and mindset |
| Tools and Artifacts | 23% | - Decision-making tools - Documentation and visualization - Strategy mapping and modeling - Design frameworks and methods |
| Value Design | 32% | - Value measurement and outcomes - Context and innovation impact - Strategic direction and rationale - Ethics and value alignment |
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NEW QUESTION # 122
A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?
Answer: A
Explanation:
The best approach to increase the desire for research-driven decisions among stakeholders who misunderstand and undervalue research-driven UX design is to align UX research goals with stakeholders' goals, as this helps demonstrate the value and relevance of research for achieving business outcomes. Creating high-fidelity prototypes or strictly aligning to stakeholders' business requirements may not address the root cause of the lack of desire for research.
NEW QUESTION # 123
Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical. Which approach should the strategy designer take to get the developer ' s support?
Answer: A
Explanation:
Winning over a skeptical individual stakeholder is most effective through a tailored, persuasive narrative framed around what that person specifically cares about - a direct, respectful approach rather than going around them or re-opening the whole brief. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Stakeholder communication should be tailored to the audience.
With a skeptical developer, the designer should explain the customer rationale, technical implications, constraints, and expected outcomes in language that matters to the developer rather than attempting to force compliance through hierarchy. Here, Create a persuasive story about the concept focusing on what the developer cares about and using their language. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Persuade the developer ' s boss and product manager to lend their support to the project, and the developer will likely come around.
focuses attention elsewhere, while Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Intangible Deliverables
NEW QUESTION # 124
Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?
Answer: A
Explanation:
The best metric to measure user experience improvements achieved as an outcome of the redesign is Customer Satisfaction Score (CSAT), which is a simple and direct way of gauging how satisfied customers are with the product or service. Increased transaction volume or Net Adoption Score (NAS) may not reflect the user experience aspects of the redesign.
NEW QUESTION # 125
A strategy designer at Cloud Kicks presents an experience narrative to drive stakeholder alignment for a new product vision. In addition to the narrative, what should the designer provide to create alignment?
Answer: B
Explanation:
Combining experience narratives with a clear strategic rationale connects customer benefits with underlying feature requirements. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Here, The strategic case including a breakdown of features and why they meet audience needs is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Incentives to motivate internal stakeholders to align with the proposed future state focuses attention elsewhere, while A roadmap to minimize miscommunication about milestones in the build process addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
NEW QUESTION # 126
The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience. What should analogous research help them accomplish?
Answer: C
Explanation:
Analogous research breaks conventional thinking by exposing designers to novel problem-solving approaches in parallel industries. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created.
Analogous research deliberately looks outside the immediate industry for contexts that contain a structurally similar challenge. The purpose is not to copy another organization but to transfer useful principles, generate unexpected ideas, and expand empathy beyond familiar solutions. Here, Generate unexpected ideas and increase empathy. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Bring fun into an otherwise boring project. focuses attention elsewhere, while Explain a complex strategy to varied stakeholders. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam:
select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Research for Design Strategy - Explore Design Strategy Research Methods
NEW QUESTION # 127
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