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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which application would you use to execute an email campaign for a target group?

A. SAP Commerce Cloud
B. SAP Service Cloud Version 2
C. SAP Emarsys
D. SAP Customer Data Cloud

Answer: C

NEW QUESTION # 31
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Talent development
B. Cross-functional alignment
C. Data privacy and management
D. Organization design
E. Absence of agile technology development

Answer: A,B,D

NEW QUESTION # 32
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
B. Al capabilities empower sales & marketing analysts to accelerate decisions.
C. SAP Integration Suite is available to integrate applications.
D. Business process analysis is available out-of-the-box.
E. SAP Build can be used to create custom apps.

Answer: B,C,E

NEW QUESTION # 33
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Deliver personalized content
B. Create quotation versions
C. Generate product recommendations
D. Route sales orders

Answer: A,C

NEW QUESTION # 34
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides permanent transparent and personalized data related to maintenance plants.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It enables processing of accounting data.
E. It provides permanent awareness of customer expectations.

Answer: A,C,E

NEW QUESTION # 35
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