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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Articulating Value and Business Outcomes	25%	- Linking solutions to business goals - Value proposition of integrated CX portfolio - Demonstrating impact on customer engagement
Topic 2: Understanding the SAP Customer Experience Portfolio	35%	- Structure and components of SAP CX portfolio 1. Service solutions 2. Marketing solutions 3. Customer Data solutions 4. Sales solutions 5. Commerce solutions - Unified offering for customer relationship enhancement
Topic 3: Integration Across CX Solutions and SAP Business Suite	40%	- Integration between CX solutions 1. Efficiency and personalization benefits 2. Consistency across customer interactions - Integration with SAP Business Suite / S/4HANA 1. Integration points and architecture 2. Use cases and business scenarios

Section

Weight

Objectives

Topic 1: Articulating Value and Business Outcomes

25%

- Linking solutions to business goals
- Value proposition of integrated CX portfolio
- Demonstrating impact on customer engagement

Topic 2: Understanding the SAP Customer Experience Portfolio

35%

- Structure and components of SAP CX portfolio

1. Service solutions
2. Marketing solutions
3. Customer Data solutions
4. Sales solutions
5. Commerce solutions

- Unified offering for customer relationship enhancement

Topic 3: Integration Across CX Solutions and SAP Business Suite

40%

- Integration between CX solutions

1. Efficiency and personalization benefits
2. Consistency across customer interactions

- Integration with SAP Business Suite / S/4HANA

1. Integration points and architecture
2. Use cases and business scenarios

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can record all master data (customer, products, organization) in a central database.
B. You can migrate data using the Data Workbench.
C. You can manage customer segments.
D. You can analyze customer preferences for communication.

Answer: D

NEW QUESTION # 14
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By generating engaging content for banners, social media posts, and blog posts
B. By providing visual search options to transform the shopping experience for customers
C. By integrating with non-SAP systems
D. By supporting edge computing scenarios
E. By automatically generating and managing product attributes from existing descriptions

Answer: A,B,E

NEW QUESTION # 15
Which application would you use to execute an email campaign for a target group?

A. SAP Service Cloud Version 2
B. SAP Emarsys
C. SAP Customer Data Cloud
D. SAP Commerce Cloud

Answer: B

NEW QUESTION # 16
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration between SAP CX and SAP ERP is out-of-the-box
B. Integration caters for error handling and monitoring
C. Integration monitoring needs to be centralized
D. Integration is GDPR compliant
E. Integration value mapping needs to be maintained

Answer: A,B,E

NEW QUESTION # 17
Which SAP CX solution would you position to process customer issues?

A. SAP Sales Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Emarsys
D. SAP Service Cloud Version 2

Answer: D

NEW QUESTION # 18
......

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