Quiz 2026 ITIL-4-CDS: The Best New ITIL 4 Specialist: Create, Deliver and Support Dumps Pdf

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Topic 1: Create, Deliver and Support Practices- Supporting management practices
  • 1. Knowledge management
  • 2. Change enablement
  • 3. Service desk
  • 4. Problem management
  • 5. Incident management
- Service performance and quality
  • 1. Continual improvement
  • 2. Monitoring and measurement
Topic 2: Information and Technology- Supporting technologies
  • 1. Service management technologies
  • 2. Automation and tool integration
Topic 3: Value Stream Design and Development- Designing service value streams
  • 1. Customer journey mapping
  • 2. Service design considerations
Topic 4: Organizational Structure and Teams- Team culture and collaboration
  • 1. Team capabilities and competencies
  • 2. Workforce planning and development
Topic 5: Prioritization and Work Management- Work planning and prioritization
  • 1. Capacity and demand management
  • 2. Backlog management
Topic 6: Introduction to Create, Deliver and Support- Core concepts of service value streams
  • 1. Service value system integration
  • 2. Value streams and workflows

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which statement about `service integration as a service' isCORRECT?

Answer: D


NEW QUESTION # 35
When verifying that an incident has been resolved, which is an example of value as perceived by a user?

Answer: A


NEW QUESTION # 36
A service provider involves suppliers to resolve incidents related to third-party software.
Resolution of such incidents typically takes longer because of the time required to contact a supplier and other delays. The service provider needs to involve the supplier every time a similar incident occurs again. The incident manager wants to reduce the costs and improve the timeliness of incident resolution. What is the BEST way for the incident manager to achieve this?

Answer: C


NEW QUESTION # 37
A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?

Answer: A


NEW QUESTION # 38
A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?

Answer: B


NEW QUESTION # 39
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