Quiz 2026 ITIL-4-CDS: The Best New ITIL 4 Specialist: Create, Deliver and Support Dumps Pdf

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| Section | Objectives |
|---|
| Topic 1: Create, Deliver and Support Practices | - Supporting management practices
- 1. Knowledge management
- 2. Change enablement
- 3. Service desk
- 4. Problem management
- 5. Incident management
- Service performance and quality
- 1. Continual improvement
- 2. Monitoring and measurement
|
| Topic 2: Information and Technology | - Supporting technologies
- 1. Service management technologies
- 2. Automation and tool integration
|
| Topic 3: Value Stream Design and Development | - Designing service value streams
- 1. Customer journey mapping
- 2. Service design considerations
|
| Topic 4: Organizational Structure and Teams | - Team culture and collaboration
- 1. Team capabilities and competencies
- 2. Workforce planning and development
|
| Topic 5: Prioritization and Work Management | - Work planning and prioritization
- 1. Capacity and demand management
- 2. Backlog management
|
| Topic 6: Introduction to Create, Deliver and Support | - Core concepts of service value streams
- 1. Service value system integration
- 2. Value streams and workflows
|
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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q34-Q39):
NEW QUESTION # 34
Which statement about `service integration as a service' isCORRECT?
- A. The service integrator does not deliver any services to the organization
- B. Multiple vendors provide the service integration and management function
- C. The service integrator can be easily replaced by other vendors to leverage better pricing
- D. The service integrator provides services and manages other vendors
Answer: D
NEW QUESTION # 35
When verifying that an incident has been resolved, which is an example of value as perceived by a user?
- A. A swift restoration of a point of sale system, enabling customers to be served with minimal disruption
- B. An accurate and complete incident record, enabling subsequent trend analysis of incidents
- C. A better understanding of a complex networking scenario, enabling the creation of a new knowledge article
- D. An incident resolved within the target SLA time, enabling efficient use of service desk resources
Answer: A
NEW QUESTION # 36
A service provider involves suppliers to resolve incidents related to third-party software.
Resolution of such incidents typically takes longer because of the time required to contact a supplier and other delays. The service provider needs to involve the supplier every time a similar incident occurs again. The incident manager wants to reduce the costs and improve the timeliness of incident resolution. What is the BEST way for the incident manager to achieve this?
- A. Avoid transferring incidents to an external supplier as long as possible
- B. Ensure that errors in the software that caused incidents are fixed
- C. Ensure that solutions provided by suppliers are captured and shared in the support team
- D. Ensure that solutions provided by the supplier are tested
Answer: C
NEW QUESTION # 37
A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?
- A. One value stream for all activity that arrives via the service desk
- B. One value stream for resolving incidents, and a separate value stream for managing service requests
- C. One value stream for the organization, and separate value streams for each team
- D. One value stream for the organization, and separate value streams for each supplier
Answer: A
NEW QUESTION # 38
A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?
- A. Use comprehensive complex simulations to test the workflow
- B. Integrate feedback loops and escalation mechanisms in the workflow
- C. Enable variance of quality and cost of services
- D. Define and optimize an individual value stream for each team involved in service creation
Answer: B
NEW QUESTION # 39
......
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