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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Migration and Change Management5%- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
Governance and Administration20%- Governance framework
  • 1. Data governance and compliance
  • 2. Acceptable use policies
  • 3. Channel management policies
- Workspace administration
  • 1. Roles and permissions
  • 2. Guest access management
  • 3. Workspace settings and policies
Workflows and Integrations12%- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
- Integrations and apps
  • 1. Third-party integrations
  • 2. App management and distribution
Channel Strategy25%- User Groups and permissions
  • 1. Default channels and channel management policies
  • 2. User Group creation and management
- Channel architecture design
  • 1. Channel segments and cross-org channels
  • 2. Channel naming conventions and organization
  • 3. Public vs. private channel strategy
Discovery20%- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
Security18%- Slack security and compliance
  • 1. Data Loss Prevention (DLP)
  • 2. Retention policies and export
  • 3. Enterprise Key Management (EKM)
- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration

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Salesforce Certified Slack Consultant Sample Questions (Q23-Q28):

NEW QUESTION # 23
An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

Answer: D

Explanation:
The correct answer is D . The question asks for the most automated archive/unarchive request process. A channel workflow is the clear automation mechanism because it gives employees a structured request path instead of relying on free-form messages or direct admin intervention. In a well-designed support channel such as #plz-admin , users can open the channel workflows, select the archive/unarchive workflow, provide the required details, and route the request to the appropriate admin or approval process. Option A uses the wrong support-channel pattern and is only a manual message. Option B creates a private dependency on a workspace admin and does not scale. Option C is also manual and the channel name is malformed as #plz admin instead of a clean hyphenated Slack channel name. Option D uses the correct channel naming convention and applies Workflow Builder to standardize intake, reduce admin back-and-forth, and make the archive/unarchive process repeatable.
Reference topic: Channel Strategy - admin request channels, Workflow Builder automation, channel archive process, support-channel naming, and scalable user request management.


NEW QUESTION # 24
A nonprofit organization frequently collaborates with various stakeholders on Slack Connect.
They want to ensure efficient communication while safeguarding sensitive data. What configuration setting is most suitable for their Slack Connect channels?

Answer: A

Explanation:
Implementing a DLP integration for Slack Connect channels helps ensure efficient collaboration with external stakeholders while safeguarding sensitive data, meeting both the organization's communication and security needs.


NEW QUESTION # 25
During the pre-migration user clean-up for a Slack migration, how should you handle user accounts that are part of ongoing critical projects?

Answer: C

Explanation:
User accounts that are part of ongoing critical projects should be tagged for priority migration.
This approach ensures that critical operations are not disrupted during the transition and that key project members have a seamless integration into the new Slack workspace, maintaining project continuity.


NEW QUESTION # 26
A technology startup using Slack is concerned about securing their communications and wants to implement an identity management solution that balances security with user convenience. What is the best approach for them?

Answer: C

Explanation:
Integrating with a two-factor authentication system enhances security by adding an additional layer of verification while still being convenient for users, which is ideal for a technology startup that values both security and user experience.


NEW QUESTION # 27
In a company using Slack, there is a need for a role that can manage workspace settings, oversee channel creation, and handle user permissions but should not have access to billing information. Which Slack administrative role is best suited for this task?

Answer: C

Explanation:
Workspace Admins have the capabilities to manage workspace settings, oversee channel creation, and handle user permissions, but they do not have access to billing information, making this role ideal for the described need.


NEW QUESTION # 28
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