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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionObjectives
Tools and Artifacts- Co-creation methods
  • 1. Stakeholder workshops
    • 2. Design collaboration techniques
      - Salesforce platform capabilities
      • 1. Feasibility, desirability, viability assessment
        • 2. High-level platform feature mapping
          Value Design- Challenge framing and problem definition
          • 1. Defining effective challenge statements
            • 2. Understanding organizational dynamics
              - Strategic direction
              • 1. Business outcome alignment
                • 2. Innovation opportunity identification
                  Intangible Deliverables- Communication and visioning
                  • 1. Vision presentation techniques
                    • 2. Storytelling for product strategy
                      - Stakeholder alignment
                      • 1. Cross-functional relationship mapping
                        • 2. Stakeholder engagement strategies

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                          Salesforce Certified Platform Strategy Designer Sample Questions (Q107-Q112):

                          NEW QUESTION # 107
                          Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?

                          Answer: B

                          Explanation:
                          The most effective way a strategy designer could influence the stakeholders is to orient around outcomes that matter to them, such as business value, customer satisfaction, or social impact. This helps align the strategy with the stakeholders' vision and priorities, and demonstrate the benefits and trade-offs of different solutions. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/influence-stakeholders-with-outcomes


                          NEW QUESTION # 108
                          A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
                          What should the designer do to ensure all voices are heard, regardless of position?

                          Answer: B

                          Explanation:
                          A round-robin format ensures that each participant has an equal opportunity to provide feedback, regardless of their role or seniority. This structured approach promotes inclusivity and diversity of thought by giving all participants a voice in the critique process.


                          NEW QUESTION # 109
                          Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don't have much time to invest.
                          What should CK's strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?

                          Answer: B

                          Explanation:
                          Identifying key moments in the project timeline for leaders to provide input ensures their involvement is focused and meaningful, without requiring a significant time commitment. This approach keeps leaders engaged and informed, facilitating strategic input at critical stages while minimizing disruptions.


                          NEW QUESTION # 110
                          Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
                          Which types of outcomes should result from a Consequence Scanning workshop"?

                          Answer: A

                          Explanation:
                          A Consequence Scanning workshop is a method that helps assess the potential positive and negative impacts of a planned service or product on different stakeholders and scenarios. The outcomes of this workshop are issues to act on, influence, or monitor, which help prioritize actions and mitigate risks. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-consequence-scanning-workshop


                          NEW QUESTION # 111
                          A design team is working on the challenge: "How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?

                          Answer: C

                          Explanation:
                          The customer satisfaction rate is a critical metric for assessing the effectiveness of self-service tools in resolving issues. It measures users' satisfaction with their interactions and outcomes, providing insight into the bot's impact on improving the self-service experience and reducing the need for escalation.


                          NEW QUESTION # 112
                          ......

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