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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Agentforce Life Sciences Consultant Exam |
| Exam Number: | ALS-Con-201 |
| Exam Price: | USD 200 (plus applicable taxes) |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Data 360 Consultant Salesforce Certified Platform Administrator Salesforce Certified Agentforce Specialist |
| Passing Score: | 62% |
| Available Languages: | English |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Exam Format: | Multiple-select, Multiple-choice, Scenario-based questions |
| Recommended Training: | Life Sciences Cloud Customer Engagement Training Agentforce Life Sciences Consultant Trailhead Path |
| Exam Registration: | Salesforce Certification Exam Registration Schedule Salesforce Certification Exam |
| Sample Questions: | Salesforce ALS-Con-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Salesforce recommends experience as a Salesforce Consultant, Architect, Developer, or Business Analyst, plus familiarity with life sciences industry processes. Salesforce Certified Platform Administrator is a required prerequisite. |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005305357&type=1 |
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NEW QUESTION # 20
Choose 1 option.
After a remote call concludes, the operations director wants to verify that the interaction took place and review the engagement metrics. The data should be stored on the standard object used for tracking interactions in Agentforce Life Sciences.
Which object stores the details of the executed Remote Engagement?
Answer: C
Explanation:
Option B is correct. In Salesforce Life Sciences Cloud Remote Engagement, the standard object used for the executed video engagement details is the remote-call/video-call record. Salesforce's Life Sciences Developer Guide includes the VideoCall object for Remote Engagement and describes it as storing important information about the remote engagement, including its relationship to the associated provider visit. This aligns with the requirement to verify that the remote interaction occurred and review engagement metrics after the call concludes.
Provider Visit is related to the customer interaction and can represent the overall HCP visit context, but it is not the most precise object for the executed video-call details. The remote engagement session itself needs its own object because it can store video-specific information such as call status, timing, service details, and other remote-session metadata.
Option C, Video Log, is not the correct standard Life Sciences object name in the Salesforce documentation. "Video Log" sounds like a generic audit or logging object, but the documented Remote Engagement object is VideoCall. Since the answer options use "Remote Call" rather than "VideoCall," Remote Call is the closest and intended answer for the standard remote engagement execution record. Therefore, the consultant should use the Remote Call/VideoCall record to review the executed Remote Engagement details.
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NEW QUESTION # 21
Choose 1 option.
A field sales rep bulk deletes several planned visits from the calendar for an upcoming week and then notices that two visits still appear on the calendar.
Why are these visits still visible?
Answer: B
Explanation:
The correct answer is C because Life Sciences Calendar can display visits where the user is not the owner but is included as an attendee or visitor. Salesforce Life Sciences Visit Management supports adding internal users as visitors to a visit so that colleagues participating in the same HCP interaction can be recorded and the visit can be shared with them. Salesforce also describes Life Sciences Calendar as a place to visualize and prioritize key activities, including visits and other events, and Trailhead explains that reps can view colleagues' visits in shared calendars to coordinate engagement.
In this scenario, the rep bulk deleted several planned visits from their calendar. The two remaining visits are likely not visits owned and managed by the rep. Instead, they are visits owned by another user where the rep is included as an attendee. Because the calendar is configured to show attendee visits, those records continue to appear even after the rep deletes their own planned visits.
Option A is incorrect because the issue is not tied to the selected account list. Option B is plausible for some filtered-calendar behavior, but the key clue is that only some visits remain visible after bulk deletion. The standard Life Sciences explanation is that attendee visits can remain visible because they belong to a colleague and are displayed for collaboration. Therefore, the visits remain because the rep is added as an attendee.
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NEW QUESTION # 22
Choose 1 option.
A Key Account Manager (KAM) needs to map the influence structure of a hospital's Pharmacy & Therapeutics committee. They need to record that a Healthcare Provider (HCP) is a "High Influence" stakeholder and a "Supporter" of the new drug. This must be stored on the specific record linking the Person Account to the Account Plan.
Which object captures these profiling attributes?
Answer: A
Explanation:
Option C, Account Plan Stakeholder, is correct because the requirement is to capture stakeholder-profiling attributes within a Key Account Management account plan. Salesforce Help describes Account Plan Stakeholders as the way to influence an account's decision-making policies by adding stakeholders to an account plan. That aligns directly with the scenario, where the KAM is mapping the influence structure of a hospital's Pharmacy & Therapeutics committee and classifying an HCP as "High Influence" and a "Supporter." The Salesforce Key Account Management Account Plan data model includes Account Plan, Account Plan Participant, Account Plan Participant Stakeholder, Account Plan Stakeholder, Account Plan Stakeholder Action, and Account Plan Stakeholder Product. This confirms that stakeholder management is part of the standard KAM account-planning architecture, and Account Plan Stakeholder is the object used to represent stakeholders in the account plan context.
Option A is incorrect because Account Contact Relation represents a relationship between an account and a contact in standard Salesforce account modeling. It does not represent the stakeholder's role, sentiment, or influence inside a specific Life Sciences Account Plan. Option B, Account Plan Participant, is also not the best answer because participants are users or collaborators who work on the account plan, while stakeholders represent the external decision-makers or influencers being profiled. Therefore, the correct object for storing stakeholder attributes such as influence level and support position is Account Plan Stakeholder.
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NEW QUESTION # 23
Choose 1 option.
Cumulus Pharma's field sales reps use the Medical Insights feature in Agentforce Life Sciences for Customer Engagement to record insights from their interactions with Healthcare Providers (HCPs). The reps often collect these insights during visits at the HCP's office.
Which configuration makes it possible for users to quickly report a medical insight while managing a visit on their iPad?
Answer: A
Explanation:
The correct answer is B because Life Sciences Cloud supports configuring quick actions for the mobile app through the Admin Console. Salesforce Help for Medical Insights states that Medical Insights can be made available to users in the Life Sciences mobile app so users can view their own insights and insights shared with them. Salesforce Help also describes Quick and Custom Action Management as the way to simplify user experiences in Salesforce and the Life Sciences for Customer Engagement mobile app by leveraging quick actions and custom actions.
The requirement is not merely to expose the Medical Insights tab. The rep must be able to quickly report a medical insight while managing a visit on an iPad. Configuring the Create Medical Insights quick action in the Admin Console makes the action available in the mobile workflow where reps need it. This supports fast, in-context capture of field observations during a visit.
Option A is incorrect because creating a custom action and custom flow adds unnecessary complexity when the standard quick action can be configured declaratively. Option C is also not the best answer because editing the Visit page layout and adding a generic standard action may not make the action available correctly in the Life Sciences mobile app experience. The Admin Console is the correct configuration point for mobile quick actions. Therefore, the consultant should configure the Create Medical Insights quick action using the Admin Console.
NEW QUESTION # 24
Choose 1 option.
Cumulus Pharma developed a custom "Engagement Metrics" Lightning web component to display competitive analysis on Healthcare Provider (HCP) record pages. The component has been successfully deployed, added to the Lightning page, and activated as the Org Default for both Desktop and Phone. However, when a field sales rep logs in to the Agentforce Life Sciences mobile app, they cannot see the new component.
Which action resolves this visibility issue?
Answer: C
Explanation:
The correct answer is C because the Life Sciences Cloud mobile app relies on metadata cache configuration to make updated page metadata available in the mobile experience. Salesforce documentation for customizing the Life Sciences Cloud mobile app states that administrators should generate a new metadata cache whenever they update Lightning record pages, page layouts, object or schema changes, new or modified feature settings, or related mobile configuration. The official setup path also references the Life Sciences Commercial app, Admin Console, Mobile, and Object Metadata Cache Configuration.
In this scenario, the Lightning web component was deployed and added correctly to the Lightning page, and the page was activated as the Org Default for Desktop and Phone. That means the desktop Lightning configuration is not the issue. The missing step is refreshing or creating the mobile metadata cache so the Agentforce Life Sciences mobile app can recognize the updated Lightning page structure and component metadata.
Option A is incorrect because activating a trigger handler is not the normal remedy for mobile page metadata visibility. Trigger handlers relate to backend automation behavior, not rendering a newly added component in the mobile UI. Option B is also not the best answer because reinstalling the app is a user-side workaround and does not address the administrator-controlled metadata cache. The correct administrative action is to create a new metadata cache in the Admin Console.
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NEW QUESTION # 25
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