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| Section | Weight | Objectives |
|---|---|---|
| UX Fundamentals | 16% | - Human-Centered Design Principles - Usability and Information Architecture - Accessibility and Inclusive Design - Branding and Visual Design Impact |
| Discovery | 13% | - User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools |
| Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Declarative UX Configuration - Lightning Design System (SLDS) | |
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping |
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NEW QUESTION # 94
Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience?
Choose 2 answers
Answer: B,C
Explanation:
The two Salesforce features that should be suggested to improve the end-user experience are:
Favorite the often-used object. This feature allows the users to bookmark the object's tab and access it quickly from the Favorites menu in the header. This way, the users do not have to search for the object in the App Launcher or switch to a different app to use it.
Personalize the navigation bar. This feature allows the users to customize the navigation bar in their Lightning app by adding, removing, or reordering the items. This way, the users can add the object they often use to their navigation bar and access it easily from any page in the app.
1: Favorites in Lightning Experience
2: Personalize Your Navigation Bar
NEW QUESTION # 95
Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?
Answer: A
Explanation:
The correct answer is A. The company's style guide, according to the uploaded study guide.
A corporate style guide defines the standards that govern how the brand should be represented. Depending on the organization, this can include approved logos, colors, typography, imagery, tone, spacing conventions, and rules governing how brand assets should or should not be used.
When implementing the brand within Salesforce, the UX Designer should therefore use the company's style guide as the authoritative reference. This ensures the Salesforce experience remains consistent with the organization's other customer-facing and employee-facing channels.
Option B, a design system, may provide reusable components, patterns, tokens, and implementation standards. While highly valuable, the question specifically asks for the document serving as the brand source of truth, and the study guide identifies the style guide.
Option C, project design principles, typically describes higher-level principles that guide decisions within a specific initiative. They do not necessarily contain the detailed brand specifications required for consistent implementation.
The UX objective is to avoid isolated interpretation of the company's identity. Using one authoritative brand reference helps designers make consistent decisions across pages, components, communications, and channels.
Study Guide reference/topics: Brand consistency, style guides, Salesforce branding, UX Fundamentals.
NEW QUESTION # 96
The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones.
In which way could their experience be most effectively improved?
Answer: C
Explanation:
When the Service team at Cloud Kicks faces difficulty due to an overload of list views, the most effective way to improve their experience is by decluttering the list views to make relevant ones easier to find. This can be achieved by:
Streamlining the List Views: Removing less frequently used or irrelevant list views from the public view helps in reducing clutter and focusing on the most pertinent information. This streamlining process makes navigation more intuitive and efficient for the service team members.
Options B (Updating Sharing Rules) and C (Allowing users to manage public list views) might help in managing access to records and customization, but they do not directly address the issue of having too many list views, which is the primary concern impacting the team's ability to find relevant information quickly.
Reference:Salesforce's documentation on managing list views provides strategies for organizing and customizing list views to improve usability and efficiency. This includes guidelines on creating, editing, and managing visibility of list views to ensure that users have access to the most relevant and useful information.
NEW QUESTION # 97
A UX Designer is hired to help create a brand new app for the AppExchange with a humancentered approach.
Which strategy will most likely strengthen employee relationships the most?
Answer: B
Explanation:
The study guide identifies C. Invite employees from different departments and create a journey map together as the correct human-centered strategy. The scenario emphasizes both human-centered design and strengthening employee relationships. Option C directly involves employees from different departments in a collaborative design activity rather than treating them only as recipients of a finished concept or sources of isolated feedback.
Creating a journey map together provides a shared representation of the experience being designed. Cross- functional participants can contribute their knowledge of user activities, pain points, interactions, and organizational dependencies. The collaborative process also creates common understanding across departments whose perspectives may otherwise remain separated.
Option A concentrates initial design decisions within the design team and only introduces employees afterward. While feedback can still be useful, it provides less opportunity for meaningful co-creation. Option B can gather input at scale, but anonymous surveys are inherently less relational and collaborative than bringing people together around a shared design artifact. The study-guide answer therefore reflects a key human-centered principle: involve people directly in understanding and shaping the experience. Collaboration across departmental boundaries can improve both the design outcome and the shared organizational understanding surrounding the product.
Study Guide reference/topics: Human-Centered Design, collaborative design, journey mapping, stakeholder participation.
NEW QUESTION # 98
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?
Answer: B,D
NEW QUESTION # 99
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