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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics
Topic 2: Business Acumen	30%	- Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX)
Topic 3: Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models
Topic 4: Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing
Topic 5: Customer Success Foundation	10%	- Describe recurring revenue financial terms - Explain recurring revenue financial implications - Define customer experience - Explain the stages of the customer lifecycle

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Cisco Renewals Manager Sample Questions (Q91-Q96):

NEW QUESTION # 91
Which architecture addresses customer needs for voice, video, and data?

A. Enterprise networking
B. Data Center
C. Security
D. Collaboration

Answer: D

Explanation:
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.

NEW QUESTION # 92
Which services renewals metric is provided in Partner Experience Platform (PXP)?

A. new products
B. end-of-life products
C. renewal rate
D. number of customer complaints

Answer: C

NEW QUESTION # 93
Which statement best describes an Ask the Expert session?

A. A one on one coaching engagement covering specific use cases
B. A hosted educational webinar with live expert Q and A
C. A pre-recorded webinar from an expert
D. A 24-7 phone line providing expert advice

Answer: A

NEW QUESTION # 94
How does Cisco define AT R?

A. Contracts/subscriptions that have attrition terms revoked.
B. Contracts/subscriptions that are available to renew.
C. Any customer agreement where attrition has been an issue.
D. ATR is the sum of RR and iARR, minus the attrition rate.

Answer: B

Explanation:
A: Contracts/subscriptions that are available to renew.
Comprehensive and Detailed Explanation: According to the Cisco website1, ATR stands for Available To Renew, which is defined as:
* Contracts/subscriptions that are available to renew within a defined time period (usually 90, 180, or 365 days)
* A key metric for measuring the renewal opportunity and performance
* A report that shows the contract details, status, expiration date, product coverage, etc.
References: 1: Cisco Renewals Manager - Cisco

NEW QUESTION # 95
What is the key implication on-time renewals have for an IT provider company?

A. Incentives will be paid
B. No major impact if sales are on plan
C. Recurring business is preserved
D. Improved customer satisfaction

Answer: C

NEW QUESTION # 96
......

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