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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers), Scenario-based questions |
| Available Languages: | English |
| Exam Price: | $450 USD |
| Exam Duration: | 90 minutes |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Real Exam Qty: | 60 |
| Related Certifications: | Certified Implementation Specialist - Data Foundations (CMDB & CSDM) ServiceNow Certified System Administrator Certified Implementation Specialist - IT Operations Management |
| Recommended Training: | CIS-ITSM Official Blueprint & Study Guide ServiceNow ITSM Implementation Training |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
>> CIS-ITSM Certification Cost <<
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The CIS-ITSM Certification is designed for IT professionals who want to demonstrate their expertise in implementing ServiceNow IT Service Management solutions. It covers a wide range of topics, including incident management, problem management, change management, configuration management, service catalog management, and service level management. Certified Implementation Specialist - IT Service Management certification exam tests candidates' knowledge and skills in these areas, as well as their ability to configure and customize ServiceNow ITSM applications.
NEW QUESTION # 73
Which script action is called once "Communicate Fix" is clicked?
Answer: B
NEW QUESTION # 74
What defines which catalog Items, and in what order, are included in an Order Guide?
Answer: D
NEW QUESTION # 75
The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?
Answer: A
Explanation:
https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management
/concept/c_ProblemManagementProcess.html
NEW QUESTION # 76
Which service types can be managed through the scope of Service Portfolio Management?
Choose 2 answers
Answer: B,D
Explanation:
ServiceNow Service Portfolio Management primarily manages Business Services and Application Services. A Business Service refers to services that support business processes or provide value to the customer, while Application Services are services provided by software applications. These services are tracked and managed to ensure they align with organizational objectives. Mobile Service and Technical Service are more specialized or less commonly grouped within the Service Portfolio scope.
Refer to Service Portfolio Management for further understanding.
NEW QUESTION # 77
Which type of Service Catalog component allows a user to describe their needs, choose options, and then check out ordering multiple items at once according to their selections?
Answer: A
NEW QUESTION # 78
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