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| Section | Weight | Objectives |
|---|---|---|
| Adoption and Analytics | 5% | - Engagement and adoption strategies - Moderation and community governance - Reporting and dashboards |
| Branding, Personalization, and Content | 15% | - Content management and CMS integration - Branding and layout customization - Personalization and targeted content |
| Templates and Themes | 10% | - Template selection and configuration - Theme customization and design - Lightning and Visualforce options |
| Experience Cloud Basics | 8% | - Use cases and benefits of Experience Cloud - Experience types and use scenarios - Platform capabilities and limitations |
| Customization Considerations and Limitations | 7% | - Limits and governor considerations - Performance and scalability - Declarative vs programmatic options |
| Sharing, Visibility, and Licensing | 17% | - Sharing rules and external visibility - Data access and security model - License types and allocation |
| User Creation and Authentication | 13% | - User provisioning methods - Single Sign-On and identity providers - External user activation and permissions |
| Administration, Setup, and Configuration | 25% | - Site setup and activation - PRM and service integration - Deployment and migration |
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NEW QUESTION # 127
What are two ways a question can be escalated to a case?
Choose 2 answers
Answer: A,D
Explanation:
A question can be escalated to a case in two ways:
* Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
* Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.
NEW QUESTION # 128
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
Answer: A,B,C
Explanation:
To decrease its call volume using an Experience site, NTO can use standard out-of-the-box functionality such as:
* Create an FAQ Knowledge article. A Knowledgearticle is a document that provides information or a solution to a common issue or question. NTO can create an FAQ Knowledge article that answers the most frequently asked questions by its customers and publish it on its site.
* Deploy a chatbot to address common questions. A chatbot is an automated conversational agent that can interact with customers using natural language. NTO can deploy a chatbot on its site that can answer common questions, provide information, or escalate issues to agents.
* Enable Chatter Questions to encourage peer-to-self-service. Chatter Questions is a feature that allows customers to post questions on your site and get answers from other customers or experts. NTO can enable Chatter Questions on its site to encourage peer-to-self-service and reduce the need for support calls.
NEW QUESTION # 129
Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers
Answer: C,D,E
NEW QUESTION # 130
DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
Answer: C,D
Explanation:
To set up Lead Sharing or Lead Distribution for partners, two steps are to enable "Allow External Lead Sharing" in Digital Experience settings and create Assignment Rules for Lead Distribution. Enabling "Allow External Lead Sharing" allows partners to access leads that are shared with them through sharing rules or manual sharing. Creating Assignment Rules for Lead Distribution allows leads to be automatically assigned to queues or users based on criteria that you define.
NEW QUESTION # 131
Which three fields are required creating Experience Cloud users using Data Loader?
Choose 3 answers
Answer: A,B,E
Explanation:
Three fields that are required for creating Experience Cloud users using Data Loader are A, B, and E. Data Loader is a tool that allows you to import or export large amounts of data in or out of your Salesforce org. To create Experience Cloud users using Data Loader, you need to have some required fields in your CSV file, such as:
* Profile Id: This field specifies the profile that determines what users can see and do on your Experience Cloud site.
* First Name: This field specifies the first name of the user.
* Currency: This field specifies the currency that applies to the user's data.
Other required fields include Last Name, Alias, Email, Username, CommunityNickname, Contact Id (or Account Id), and IsActive.
NEW QUESTION # 132
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