Oracle certification 1Z0-1064-26 the latest exam questions and answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Screen pop functionality 3. Call flows configuration
Managing and Extending Service Requests	- Application Composer extensions 1. Object workflows 2. Custom objects and fields 3. Groovy scripting for business logic - Service Request configuration and lifecycle management 1. Service catalog and category hierarchy 2. User and role management 3. Scheduled processes and automation 4. SR outcomes and resolutions 5. Profile options and system configuration
Notifications, Emails, and Interactions	- Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications - Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Milestones and operating calendars 2. Notifications and performance tracking 3. Coverage and service tiers - Action Plans 1. Action plan templates 2. Execution within service requests
Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. Dashboards and analytics 3. SmartText configuration
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps - Chatbot and automation 1. Virtual assistant configuration
Redwood UX and AI Features	- AI capabilities 1. SR classification AI 2. Knowledge recommendations - Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform
Work Assignment and Routing	- Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution - Queues and assignment rules 1. Agent capacity and availability 2. Assignment rules based on SR attributes 3. Queue configuration

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New 1Z0-1064-26 Test King | Pass-Sure Oracle 1Z0-1064-26 Valid Test Questions: Oracle Fusion Service 2026 Implementation Professional

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Create standard text to be posted to the message thread.
B. Configure the email template to be used for notification.
C. Configure an analytics report showing milestones in warning status.
D. Add an extension column to the milestone object to hold the warning threshold value.
E. Specify the warning threshold for the milestone in the standard coverages.
F. Configure an object workflow action to send the email when the milestone status changes to warning.

Answer: B,C,E

NEW QUESTION # 29
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
C. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

Answer: C

NEW QUESTION # 30
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Status = "Active".
B. Select Create Category > Create Top-Level Category.
C. Select the task Manage Service Request Categories.
D. Complete Category Name.
E. Select Service Catalog in Functional Areas.
F. Check the Active flag.
G. Select Create Category > Create Child Category.

Answer: A,B,C,G

NEW QUESTION # 31
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You entered a toolbar height that is not more than 70 pixels.
B. You did not enable the vertical toolbar which is required, while the horizontal is optional.
C. The signed-in user does not have the appropriate access privileges to a toolbar.
D. You have not enabled the Computer Telephony Integration (CTI) service.
E. The only toolbar enabled is the default one, and you must configure at least two.

Answer: B,D

NEW QUESTION # 32
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Use Application Composer to include milestones on the Service Request Layout if desired.
C. Create an ESS job to Monitor Service Request Milestones.
D. Create an ESS job to Aggregate Service Requests.

Answer: B,C,D

NEW QUESTION # 33
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