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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Contribute to Value with Digital Products	- Resilient operations - Fast development - Valuable investments - Assured conformance - Co-created value
Understand High-Velocity IT Concepts	- IT transformation - Digital products - High-velocity IT - Digital transformation - Digital organization - Digital technology
High-Velocity IT Techniques and Practices	- Architecture and design - Automation - Testing and validation - Cloud computing - Security and risk management
Guiding Principles for High-Velocity IT	- Continuous improvement - Agile methods - Application of ITIL guiding principles - Lean practices - DevOps culture
Digital Product Lifecycle	- Value streams - Digital product lifecycle - Service value creation - ITIL operating model

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最新的 Peoplecert ITIL ITIL-4-HVIT 免費考試真題 (Q103-Q108):

問題 #103
Which is an example of a typical behaviour pattern for 'design thinking'?

A. Experimenting with and testing ideas
B. Acknowledging concerns about hazardous systems
C. Establishing principles relating to moral responsibility
D. Evolving unpredictable systems in a changing environment

答案：A

解題說明：
Design thinking is an iterative, human-centred approach that emphasizes exploration, prototyping, and learning through feedback. Experimenting with and testing ideas is a core behaviour pattern because it enables teams to quickly validate assumptions, refine solutions, and adapt based on real user feedback and observed outcomes.

問題 #104
An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A. Ask experts to analyse the options and provide a recommendation
B. Set clear objectives and apply proven best practices
C. Take quick action to stabilize the situation
D. Use safe-to-fail experiments to collect knowledge

答案：D

解題說明：
In the Cynefin framework, unpredictable customer expectations, unclear requirements, and conflicting approaches indicate a complex domain. In this context, the most effective way to progress is to run safe-to-fail experiments, allowing the organization to probe the situation, learn from outcomes, and gradually discover what works through feedback rather than relying on predefined solutions or expert prediction.

問題 #105
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By using machine learning algorithms to take decisions, instead of relying on people
B. By running workshops where people discuss scenarios that have ethical significance
C. By defining policy that requires ethics to be considered by staff
D. By using agile methods to ensure people focus on the detail of each individual sprint

答案：B

解題說明：
Running workshops where people discuss scenarios with ethical significance is the best way to encourage ethical behaviours, as it promotes awareness, reflection, and shared understanding among staff, making ethical considerations part of everyday decision-making.

問題 #106
Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design

A. 1 and 4
B. 1 and 2
C. 3 and 4
D. 2 and 3

答案：B

解題說明：
The service value system in a digital operating model emphasizes collaboration, shared responsibility, and value co-creation between service providers and consumers. A key characteristic is fostering a culture of high performance where value is jointly created rather than delivered in isolation. It also reflects closer alignment and integration between providers and consumers, supporting shared accountability for outcomes rather than strict ownership boundaries.

問題 #107
Which statement about safety culture is CORRECT?

A. It encourages collaboration and discourages conflicting opinions
B. It eliminates flaws in a complex system
C. It ensures that people are protected from danger
D. It treats failures as learning and improvement opportunities

答案：D

解題說明：
A safety culture in high-velocity IT encourages learning from failures rather than punishing them.
By treating failures as opportunities for improvement, organizations can identify weaknesses, adapt processes, and improve system resilience over time, which is essential for continuous improvement and safe experimentation.

問題 #108
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