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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Topic 2: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 3: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Topic 4: UX Fundamentals | 16% | - Describing the user-centered design process - Identifying user interface design principles - Understanding accessibility standards and guidelines |
| Topic 5: Discovery | 13% | - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals |
| Topic 6: Interaction Design | 14% | - Designing effective page layouts - Defining user flows and interactions - Creating wireframes and prototypes |
| Topic 7: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 8: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
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NEW QUESTION # 91
A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints. How should the designer illustrate the existing process, including the pain points and opportunities?
Answer: A
Explanation:
The correct artifact is a journey map, and the uploaded study guide explicitly identifies B as the answer. A journey map documents an experience from the user's perspective across its stages and touchpoints.
Salesforce Trailhead explains that journey maps can capture actions, thoughts, feelings, touchpoints, contextual factors, and opportunities. Critically, the artifact highlights where friction or pain occurs and where improvements could produce the greatest impact. Salesforce's UX artifact guidance similarly states that journey maps help identify process optimizations, pain points, and potential solutions. That directly corresponds to the scenario. The UX Designer needs to understand the call center's existing experience before proposing a Salesforce solution. Observation supplies empirical information about how agents currently perform complaint logging; the journey map then organizes those findings around activities, problems, and opportunities. A business process diagram is useful for documenting process mechanics and decision paths but normally provides less emphasis on the user's emotional and experiential context. A prototype would be premature because it represents a proposed solution rather than documenting the current-state experience. The Discovery principle is therefore: understand and visualize the existing user journey before designing the future solution.
Study Guide reference/topics: Discovery research, journey mapping, current-state analysis, pain points, opportunities.
NEW QUESTION # 92
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.
Which onboarding design best practice would best support the product release?
Answer: C
Explanation:
The best onboarding design practice for Cloud Kicks would be to identify the message, audience, and purpose for content. This would help them tailor the content to the different needs and preferences of their employees, and provide them with the most relevant and useful information. Providing written help documentation as the single source of truth for learning about new features (A) might not be engaging or effective for all users, especially those who prefer visual or interactive learning. Creating pop-ups to give users a full visualization of a product might be intrusive or overwhelming for some users, and might not explain the benefits or features of the product clearly. Identifying the message, audience, and purpose for content (B) is a key step in creating user-centered onboarding design, as it helps to define the goals, scope, and tone of the content, and to align it with the user's needs, expectations, and motivations.Reference:
[UX Designer Certification Prep: Onboarding Design]
[UX Designer Certification Prep: Content Strategy]
[Salesforce Certified User Experience Designer Exam Guide]
NEW QUESTION # 93
A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized?
Answer: B
Explanation:
The study guide identifies B. Tabs within the app's navigation bar as the customizable app-specific user- interface element.
A custom Lightning application is intended to provide a navigation environment tailored to the users and tasks associated with that app. The navigation bar is therefore an important configuration surface because it determines which tabs and destinations users can access directly while working within the application.
For a new team of service agents, selecting the appropriate navigation tabs can expose the objects and resources they need frequently while avoiding irrelevant destinations. This supports task efficiency and reduces unnecessary navigation.
Option A refers specifically to utility items for a mobile view. That is not the app-specific customization identified by the study guide in this scenario.
Option C refers to changing icons for custom objects. The question asks which part of the user interface specific to the app can be customized, and the answer key points instead to the navigation structure.
The UX principle is that an application should reflect the workflow of its intended audience. Configuring its navigation tabs allows the designer or administrator to prioritize the Salesforce destinations most relevant to those service agents.
Study Guide reference/topics: Lightning apps, navigation bar, tabs, service-agent UX, Declarative Design.
NEW QUESTION # 94
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) stylinghooks.
How should the designer describe them?
Answer: B
Explanation:
Styling hooks are CSS custom properties that allow developers to customize the appearance of base and custom components in a consistent and supported way. They work with web components and shadow DOM, which provide encapsulation and modularity for LWC. Styling hooks use the--sldsnamespace and follow a naming convention that reflects the component, category, property, attribute, and state of the element being styled. For example,--slds-c-button-brand-color-background-hoveris a styling hook for the button component, brand category, color background property, and hover state. Styling hooks can be declared in the CSS file of the LWC or in a global CSS file that affects all components on the page. Styling hooks are not standard CSS properties, but custom ones that are defined by SLDS and applied to the components using thevar()function.Reference:
Styling Hooks - Lightning Design System
SLDS Styling Hooks | Lightning Web Components Developer Guide | Salesforce Developers
-dxp Styling Hooks | LWR Sites for Experience Cloud | Salesforce Developers The Salesforce Lightning Design System (SLDS) styling hooks use standard CSS properties to easily style base and custom components. Salesforce documentation states that "SLDS styling hooks are CSS classes that give you access to the same styling used in the Salesforce Lightning Design System. They make it easy to style base and custom components with the same look and feel" [1].
[1] https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_slds_styling_hooks
NEW QUESTION # 95
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.
In what way could confirmation bias be avoided?
Answer: A
Explanation:
A docked prompt is a type of In-App Guidance that can be used to provide contextual help and guidance to the users in the Salesforce app. A docked prompt is a small pop-up window that appears at the bottom of the screen, and can contain text, images, links, or videos. A docked prompt can be triggered by various events, such as opening a page, clicking a button, or completing an action.A docked prompt can also be dismissed by the user, or set to expire after a certain time or date12 A UX Designer can customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team by creating a docked prompt based on new feature rollouts. This way, the UX Designer can:
Inform the users about the new features and how they can benefit from them.For example, the UX Designer can create a docked prompt that introduces the new Einstein Opportunity Scoring feature, and explains how it can help the users prioritize their opportunities and close more deals3 Guide the users through the steps and best practices to use the new features.For example, the UX Designer can create a docked prompt that shows the users how to access and configure the new Einstein Opportunity Scoring feature, and how to interpret and act on the scores3 Engage the users and encourage them to explore and adopt the new features.For example, the UX Designer can create a docked prompt that includes a link to a video tutorial, a Trailhead module, or a feedback survey about the new Einstein Opportunity Scoring feature3 Show a site map of all the content: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because a site map of all the content is not a type of In-App Guidance, and it does not provide specific and timely help and guidance for the users.A site map of all the content is a visual representation of the structure and hierarchy of a website or app, and it can be useful for planning and designing the user interface, but not for providing In-App Guidance4 Provide links to external resources, such as training videos or a company dictionary: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because providing links to external resources is not a type of In-App Guidance, and it does not provide contextual and interactive help and guidance for the users.Providing links to external resources is a way to supplement the Salesforce Help Menu with additional information and resources, but not to create In-App Guidance5 Create In-App Guidance Unit | Salesforce Trailhead In-App Guidance - Salesforce Help Create a Docked Prompt for New Feature Rollouts Unit | Salesforce Trailhead What is a Sitemap? - Interaction Design Foundation Customize the Help Menu in Lightning Experience - Salesforce Help
NEW QUESTION # 96
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