ITILFNDv5 Sample Questions & ITILFNDv5 Reliable Exam Questions

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionObjectives
Key Concepts of Service Management- Products and Services
- Value and Value Co-Creation
- Organizations, Service Providers, Service Consumers
ITIL Management Practices- Service Management Practices Overview
- General Management Practices Overview
- Technical Management Practices Overview
The Four Dimensions of Service Management- Value Streams and Processes
- Information and Technology
- Partners and Suppliers
- Organizations and People
ITIL Service Value System (SVS)- Guiding Principles
- Governance
- Continual Improvement
- Service Value Chain

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

Answer: C


NEW QUESTION # 28
Which element of the operating model refers to third parties contributing to value creation activities?

Answer: B

Explanation:
The operating model element that refers to third parties contributing to value creation activities is partners and suppliers, as it describes how external organizations support the service provider through goods, services, and expertise to help create and deliver value.


NEW QUESTION # 29
Which metric is MOST appropriate for assessing the success of the 'build' value chain activity?

Answer: B

Explanation:
The most appropriate metric for assessing the success of the build activity is the quality of the product solutions, so option D is correct. Build is concerned with creating or modifying solution components so they are fit for intended use in later lifecycle stages. Measures for build therefore focus on the quality, completeness, maintainability, and suitability of what is produced.


NEW QUESTION # 30
According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

Answer: B

Explanation:
According to the ITIL guiding principle "focus on value," all organizational activities should link back to benefits for the organization, its customers, and other stakeholders, so option A is correct.
ITIL defines value broadly as perceived benefits, usefulness, and importance. This means value is not limited to financial gain alone. It may include customer outcomes, user experience, sustainability, trust, operational effectiveness, and strategic progress. The principle reminds organizations to ask why an activity is being performed and how it contributes to meaningful results. Increased revenue, employee satisfaction, and market share can all matter, but none of them alone fully represents value. By linking activities to stakeholder benefit, organizations avoid waste, align effort with purpose, and ensure that decisions support value creation rather than internal activity for its own sake.


NEW QUESTION # 31
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

Answer: C

Explanation:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.


NEW QUESTION # 32
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