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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 2: Testing | 11% | - Validate and test designs
|
| Topic 3: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 4: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 5: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 6: Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 28
How would a UX Designer differentiate between voice and tone?
Answer: B
NEW QUESTION # 29
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases per hour, accessing them via queues, calls, or live chat. Which console navigation feature would NOT be relevant to the designer's recommendation?
Answer: C
Explanation:
The study guide keys C. Lower-resolution monitors will have a better user experience as the feature or statement that is NOT relevant to recommending Console navigation.
A Salesforce Console application is appropriate for users who process many records and need to maintain context while moving between related pieces of work. That directly fits these service representatives, who handle multiple cases each hour through several channels.
Option A describes Split View, which is relevant because it can keep a list of records visible while the user works in the surrounding workspace. That reduces unnecessary navigation between the queue and the active record.
Option B is also relevant because console navigation supports related workspace organization, including multiple subtabs associated with a parent record. This is valuable when representatives need several related records or resources open simultaneously.
Option C, however, describes screen resolution rather than a console productivity capability. A denser multi- record workspace does not inherently mean that lower-resolution monitors provide a better experience.
The study-guide distinction is therefore between genuine console navigation benefits-such as maintaining record context-and an unsupported claim about display resolution.
Study Guide reference/topics: Console Navigation, Split View, subtabs, service-agent productivity, Declarative Design.
NEW QUESTION # 30
A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.
Which three outputs of the discovery process should be prepare
Choose 3 answers
Answer: A,D,E
Explanation:
The discovery process is a crucial phase in any UX design project, as it helps to understand the user needs, business goals, and technical constraints of the problem1.The discovery process typically involves various research methods, such as interviews, surveys, observations, and analytics, to gather data and insights about the users and the context of use2. The outputs of the discovery process are artifacts that synthesize and communicate the findings and insights from the research. Some of the common outputs of the discovery process are:
User personas: These are fictional representations of the target users, based on real data and insights, that describe their goals, motivations, pain points, behaviors, and preferences3. User personas help to empathize with the users and design solutions that meet their needs and expectations.
Journey maps: These are visualizations of the user's end-to-end experience with a product or service, from the initial trigger to the final outcome4. Journey maps help to identify the user's actions, thoughts, emotions, pain points, and opportunities for improvement at each stage of the journey.
High-level wireframes: These are low-fidelity sketches or diagrams that show the basic layout, structure, and functionality of the website or app. High-level wireframes help to define the information architecture, navigation, and content hierarchy of the solution, as well as test the usability and feasibility of the design concepts.
These three outputs are essential for planning out the website redesign using Experience Cloud, as they help to define the user requirements, the user flow, and the user interface of the solution. The other two options, interactive prototypes and high-fidelity mock-ups, are not outputs of the discovery process, but rather of the design and testing phases. Interactive prototypes are clickable simulations of the website or app that allow users to interact with the functionality and features of the solution. High-fidelity mock-ups are realistic and detailed representations of the website or app that show the final look and feel of the solution, including the colors, fonts, images, and icons. These two outputs are created after the discovery process, based on the feedback and validation from the user testing sessions.
For the UX Designer at Cloud Kicks, thethree outputs of the discovery process that should be prepared are User Personas, Journey Maps, and High-Level Wireframes. User Personas are fictional characters that represent a target audience for the website, and are used to help guide the website design. Journey Maps are diagrams that illustrate the user's experience as they navigate the website, and provide insights into how the user interacts with the website. High-Level Wireframes are simple sketches of the website layout, and are used to organize the website's content and design elements. Interactive Prototypes and High-Fidelity Mock-ups are not necessary outputs of the discovery process, as they are more detailed representations of the design that come later in the design process. For more information, see the Salesforce Experience Cloud documentation (https://help.salesforce.com/articleView?id=experience_cloud_overview.htm&type=5).
NEW QUESTION # 31
A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS). Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines?
Answer: A
Explanation:
The correct answer is A. Component Blueprints, exactly as identified in the study guide. The key phrases are accessible HTML and CSS and implementation guidelines. Component Blueprints are the SLDS resource the study guide associates with these needs. They provide the structural patterns required to build components that visually and semantically align with the Salesforce Lightning Design System.
This is especially important when a UX Designer and developer are implementing a custom Lightning Web Component rather than relying entirely on an existing base component. Starting from a documented blueprint helps maintain consistency with established Salesforce component structure.
Option B, Design Tokens, serves another purpose. Tokens represent reusable design values such as spacing, sizing, or color. They support visual consistency but do not provide complete component markup and implementation patterns.
Option C, Development Tools, may support implementation workflow, but it does not represent the specific SLDS location described in the question.
The study-guide distinction is therefore precise: when a designer requires the HTML/CSS structure and implementation guidance for an SLDS component, the appropriate reference is the Component Blueprint.
This also reinforces the design-system objective of reducing custom reinvention and promoting consistent, accessible interface construction.
Study Guide reference/topics: SLDS Component Blueprints, accessible markup, component implementation, LWC, Salesforce Lightning Design System.
NEW QUESTION # 32
A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing.
What should be used or created to leverage named entities that apply design attributes to components and applications?
Answer: B
Explanation:
Design tokens are the visual design atoms of the design system - specifically, they are named entities that store visual design attributes.We use them in place of hard-coded values (such as hex values for color or pixel values for spacing) in order to maintain a scalable and consistent visual system for UI development1.Design tokens are available for different platforms and frameworks, such as Lightning Web Components, Aura Components, CSS, iOS, and Android2.Design tokens can be customized to apply branding and theming to components and applications3.Utility classes are CSS classes that provide common styling properties, such as margins, padding, borders, and text alignment1. Design patterns are reusable solutions to common design problems, such as navigation, forms, and data visualization.Design Tokens - Lightning Design System,SLDS Design Tokens | Lightning Web Components Developer Guide | Salesforce Developers,Styling with Design Tokens - Salesforce Developers, [Design Patterns - Lightning Design System]
NEW QUESTION # 33
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