100% Pass Quiz Professional CIS-ITSM - Certified Implementation Specialist - IT Service Management Original Questions

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ServiceNow CIS-ITSM Exam Syllabus Topics:

Section	Weight	Objectives
Problem Management	20%	- Known error and workaround management - Problem lifecycle, identification, and investigation - Root cause analysis and documentation - Problem resolution and closure processes
Integrations & Advanced Features	10%	- Platform features: Workflows, Notifications, Reporting - Service Portfolio Management - Service Operations Workspace configuration - Integration between ITSM applications
Incident Management	30%	- Incident lifecycle and process flow - Integration with CMDB and other ITSM modules - Assignment rules, escalation, and notifications - Configuration of incident properties, fields, and states
Change Management	20%	- Change success measurement and reporting - Change types: Standard, Normal, Emergency - Change models, approval workflows, and policies - Change scheduling, risk assessment, and implementation
Request Fulfillment & Service Catalog	15%	- Service level agreements for requests - Catalog variables, order guides, and workflows - Service catalog design, items, and categories - Request lifecycle, approval, and fulfillment processes
Configuration Management Database (CMDB)	5%	- CMDB data model, classes, and relationships - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q101-Q106):

NEW QUESTION # 101
What is the purpose of the Knowledge check box in Incident form?

A. If checked, it will create a draft knowledge article once the incident is resolved.
B. If checked, it will create a draft knowledge article once the incident is closed.
C. If checked, it means that this incident is of type Knowledge Article.
D. If checked, it will append the text in the Resolution note to the work notes.

Answer: B

NEW QUESTION # 102
Which of the following CANNOT be performed by public user?

A. Read Catalog Item
B. Read Catalog Definition
C. Read Categories
D. Read Catalog Tasks

Answer: D

NEW QUESTION # 103
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)

A. Automatically 7 days after being resolved.
B. Empty the "Assigned to" the "Assignment group" fields.
C. Click on the Complete button.
D. Manually change the state to Closed.
E. Automatically 10 days after being resolved.

Answer: C

Explanation:
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.

NEW QUESTION # 104
Under which circumstances would a knowledge article author set the Display Attachments field to false on an article that has attachments?

A. The attachments should be downloaded/opened immediately rather without the article text being displayed.
B. The attachments are files that the author would like to display as finks for on the article rather than having those files open/download automatically.
C. The attachments are referenced knowledge articles.
D. The attachments are images embedded and displayed within the article text.

Answer: D

NEW QUESTION # 105
What is the purpose of the "Attachment Link" check box in the knowledge article form?

A. It allows downloading the article without opening the article standard view.
B. It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.
C. It attaches the article to the email notifications that are linked with it.
D. It adds the article as a link to another article.

Answer: A

NEW QUESTION # 106
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