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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Build and manage OmniScripts
|
| Topic 2: Best Fit Solutioning | 27% | - Design OmniStudio solutions
|
| Topic 3: FlexCards | 23% | - Design and configure FlexCards
|
| Topic 4: Data Tools | 23% | - Work with OmniStudio data services
|
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NEW QUESTION # 66
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application.
The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
Answer: A
Explanation:
The combination that the consultant should use in designing the solution is OmniScript and Navigate. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use an OmniScript to display the mobile plans for the Customer 360° console application. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use Navigate actions to add the following actions to the FlexCard: start a process to retrieve plan consumption data, create a new case, open a promotions web page, and change the SIM card
NEW QUESTION # 67
What is the purpose of Step elements in an OmniScript?
Answer: A
Explanation:
* Step elements (A) - The Step element is used in OmniScripts to break down the script into multiple pages or sections. This helps organize the user flow and enhances the user experience by making long processes more manageable.
* B. Groups elements that extract data - This is not correct; data extraction is handled by DataRaptors or Integration Procedures.
* C. Enables the use of repeatable blocks - This is incorrect; Repeat Blocks allow users to dynamically add multiple sets of input fields, not Steps.
* D. Allows the user to input data - While Steps may contain input fields, their primary purpose is to organize the script into multiple pages, not to handle input directly.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* OmniScript Step Elements
NEW QUESTION # 68
A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
Answer: A,D,E
NEW QUESTION # 69
Which three use cases should be implemented using Calculation Procedures & Matrices?
Choose 3 answers
Answer: B,D,E
NEW QUESTION # 70
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
Answer: B
Explanation:
Explanation
The consultant should design the FlexCards using a Parent FlexCard with multiple Child and Card Actions to meet these requirements. A Parent FlexCard is a FlexCard that can display data and actions in a card format, and also contain one or more Child FlexCards. The consultant can use a Parent FlexCard to display the account information, including account name, phone, and website. A Child FlexCard is a FlexCard that can display data and actions in a card format within a Parent FlexCard. The consultant can use multiple Child FlexCards to display the active opportunities and contracts related to the account. A Card Action is a button or a link that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use multiple Card Actions to enable the user to view and renew contracts
NEW QUESTION # 71
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