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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deploy | 25% | - Manage mobile capabilities - Operate and maintain Health Cloud solutions - Plan pre-deployment and post-deployment activities |
| Topic 2: Implement | 30% | - Configure OmniStudio components - Customize features and objects - Implement integrations and APIs - Set up security and access controls - Install and configure Health Cloud - Build reports and dashboards |
| Topic 3: Discovery | 20% | - Identify customer personas and stakeholders - Gather functional and technical requirements - Define capabilities from use cases |
| Topic 4: Design | 25% | - Design solutions using best practices - Model healthcare entities and data structures - Plan security, compliance, and reporting - Define integration and migration strategies |
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NEW QUESTION # 84
Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card. What are the two best practice recommendations to upload this information?
Answer: C,D
Explanation:
For bulk loading healthcare provider network records (HealthcareProvider, HealthcarePractitionerFacility, OperatingHours), Salesforce Data Loader and Composite API Requests are the standard best-practice bulk data loading methods. Provider Search uses healthcare-specific provider and facility relationships so users can search by criteria such as specialty, location, network, and practice attributes. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Use Composite API Request.; Use Data Loader.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Provider Search
NEW QUESTION # 85
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits with their patients to discuss socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?
Answer: A
Explanation:
Video Visits for Social Determinants of Health (SDOH):
Exact Extract:
"Use Virtual Care in Health Cloud to enable video visits between care providers and patients, including for conversations about social and economic factors." Reference:
Other Options:
Telehealth: A generic term; Salesforce feature is specifically named "Virtual Care." Intelligent Appointment Management: Focuses on scheduling, not video.
Integrated Care Management: For care plans and interventions, not video visits.
NEW QUESTION # 86
A provider wants to capture non-clinical factors that impact its patient population, such as food insecurity and lack of transportation. Which approach should a consultant take to meet this requirement?
Answer: D
Explanation:
Health Cloud provides a purpose-built Social Determinants of Health (SDOH) data model (CareBarrier, CareBarrierType, CareIntervention) designed to capture and address non-clinical factors. Social Determinants of Health capture nonclinical factors such as transportation, food, housing, and financial barriers and connect those determinants to care barriers and interventions. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Leverage the Social Determinants data model in Health Cloud and extend it as needed.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Social Determinants
NEW QUESTION # 87
A medical device organization needs to track account information and its geographical details to provide information to representatives onsite.
Which three objects support this scenario?
Choose 3 answers
Answer: A,B,D
Explanation:
In Salesforce Health Cloud, when an organization needs to track account information along with geographical details (like facilities, addresses, and locations), the following objects are used:
A . Location
A standard object in Salesforce used to store physical location data such as addresses, latitude/longitude, and site details.
Useful for mapping and onsite representative visits.
B . Healthcare Facility
Represents the organization's clinical facilities (hospitals, clinics, labs, etc.).
Connected to Accounts to model the healthcare network.
C . Facility Address
Stores detailed address information for a healthcare facility.
Provides geographical data needed by onsite reps.
Why not D. Clinic Location?
Clinic Location is not a standard Health Cloud object. The correct objects are Healthcare Facility + Facility Address + Location to track facility and geographical details.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Provider Data Model:
"Use the Healthcare Facility object to represent hospitals, clinics, and other care sites."
"Use the Facility Address object to store location-specific details about healthcare facilities."
"The Location object stores standardized address and geographic information."
NEW QUESTION # 88
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests. How should a consultant conduct discovery to define a workflow for these call center users?
Answer: A
Explanation:
Human-centered design and consulting best practices require identifying key user personas and conducting ' day-in-the-life ' shadowing/interviews to discover operational bottlenecks and define optimal workflows.
From a discovery perspective, the consultant should validate the current-state workflow with the people who perform it, document pain points and handoffs, and translate the findings into functional, data, security, and integration requirements before solution design begins. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Discovery - Agentforce Health architecture and implementation
NEW QUESTION # 89
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