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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Four Dimensions of Service Management20%- Partners and Suppliers
- Information and Technology
- Organizations and People
- Value Streams and Processes
ITIL Guiding Principles25%- Focus on Value
- Optimize and Automate
- Start Where You Are
- Collaborate and Promote Visibility
- Keep It Simple and Practical
- Think and Work Holistically
- Progress Iteratively with Feedback
ITIL Practices Overview15%- Service Level Management
- Change Enablement
- Service Desk
- Incident Management
- Problem Management
ITIL Service Value System (SVS)15%- Service Value Chain
- Practices Overview
- Governance
Service Management Key Concepts25%- Value and Value Co-creation
- Service Relationships and Stakeholders

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ITIL 4 Foundation Exam Sample Questions (Q97-Q102):

NEW QUESTION # 97
Which practice establishes a channel between the service provider and its users?

Answer: A

Explanation:
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes


NEW QUESTION # 98
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?

Answer: D

Explanation:
Reference: https://www.bmc.com/blogs/itil-service-level-management/


NEW QUESTION # 99
Which is an activity in the 'Problem control' phase of problem management?

Answer: B

Explanation:
Problem Control. Problem control activities include problem analysis and documenting workarounds and known errors.
Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.
https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%
20services.


NEW QUESTION # 100
Which statement about the 'change enablement' practice is CORRECT?

Answer: D


NEW QUESTION # 101
Which describes a CORRECT approach to change authorization?

Answer: D


NEW QUESTION # 102
......

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