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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager (CRM) Exam |
| Exam Number: | 700-805 |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Real Exam Qty: | 55-65 |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Exam Price: | $80 USD (may vary by region) |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Cisco Sales Certifications Cisco Customer Success Manager |
| Recommended Training: | Cisco Customer Success Training Cisco Sales Certification Learning Path |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Exam Registration |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | No mandatory prerequisites, but familiarity with Cisco sales or customer success processes is recommended |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
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Cisco 700-805 exam tests your knowledge of Cisco’s portfolio of products and services, including their licensing models and support options. You will also be tested on your ability to develop and implement renewal strategies, negotiate contracts, and manage customer relationships. 700-805 Exam is a great way to validate your skills and knowledge as a Cisco Renewals Manager and demonstrate your value to current and potential employers.
NEW QUESTION # 71
During the Adopt stage, a CSM flags a persistent technical barrier preventing a customer from activating key features. What is the RM ' s primary responsibility in response to this signal?
Answer: C
Explanation:
A persistent technical barrier during the Adopt stage is an early-warning indicator that may reduce adoption, value realization, and ultimately the customer ' s propensity to renew. The Renewals Manager ' s primary responsibility is therefore to capture the issue as a renewal risk, maintain visibility of it, and track its mitigation and potential impact on the renewal.
Cisco ' s current Renewals Manager v2.0 blueprint explicitly requires RMs to categorize renewal risks- including Technical risks-based on early-warning indicators and to evaluate mitigation strategies for identified risks. This establishes risk identification and tracking as a core RM responsibility rather than direct ownership of technical remediation. (Cisco Learning Content) The CSM, by contrast, is responsible for driving adoption and identifying and removing adoption barriers.
Cisco describes the CSM role as developing adoption approaches, interpreting usage data, and identifying adoption barriers and actions required to remove them. (Cisco) Option A is premature because a technical issue does not automatically justify stopping a renewal. Option B is incorrect because waiting until T-90 allows an identified risk to deteriorate. Option C improperly transfers technical-remediation ownership to the RM.
Cisco ' s lifecycle model emphasizes collaboration among CSM, Sales, Technical, and Renewals functions, with Renewals specifically involved in coordinated risk mitigation. (Cisco Community) Therefore, the RM should log and actively track the technical barrier as a renewal risk, making D correct.
NEW QUESTION # 72
Which action should a Renewals Manager take first?
Answer: B
NEW QUESTION # 73
During a weekly Renewal Pulse meeting, the Operations team reports they are waiting on the Account Manager to confirm a final renewal term at T-60. Which communication approach reflects the RM ' s coordination role?
Answer: B
Explanation:
At T-60, the Renewals Manager is responsible for actively coordinating the internal stakeholders required to keep the renewal progressing toward commercial execution. The correct communication pattern is therefore to provide the Account Manager with the current status, the specific action required, and a clear deadline for resolving the outstanding renewal-term decision.
Cisco's current Renewals Manager v2.0 (700-805) blueprint defines the RM as the Renewal Lead across the LAER lifecycle. It specifically requires the RM to determine required alignment among Sales, CSM, and Operations, maintain renewal readiness and clarity of ownership, and use the RACI framework to prevent execution gaps. Cisco also requires RMs to prioritize activities according to the T-120, T-90, T-60, and T-30 operational checkpoints. (Cisco Learning Content) At T-60, merely documenting a blocker is insufficient. The RM must actively drive accountability so the commercial dependency is resolved before it threatens the renewal timeline.
Option A bypasses the Account Manager and disregards established commercial ownership. Option B introduces unnecessary delay by postponing action until a monthly meeting. Option D records the problem but does not actively coordinate its resolution.
The RM should therefore make ownership explicit, communicate the required next step, establish timing, and follow through until completion. This is precisely the coordination behavior expected of the Renewal Lead.
Therefore, C is correct.
NEW QUESTION # 74
Which group of products are enterprise networking products?
Answer: C
NEW QUESTION # 75
Which is the first step in a solutions-led sales approach?
Answer: C
Explanation:
a solutions-led sales approach is:
* A sales methodology that focuses on understanding the customer's business needs, challenges, and objectives
* A consultative process that involves discovering, proposing, validating, and closing solutions that deliver value and outcomes for the customer
* A way of differentiating Cisco and partners from competitors by offering integrated solutions that leverage Cisco's portfolio and expertise
* The first step in a solutions-led sales approach is to understand the customer's objectives, which includes:
* Asking open-ended questions to uncover the customer's pain points, goals, and priorities
* Listening actively and empathetically to the customer's responses
* Confirming and summarizing the customer's objectives and expectations References: 2: Solutions-Led Sales Approach - Cisco
NEW QUESTION # 76
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