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| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Healthcare reporting and dashboards - Tracking outcomes and operational insights |
| Topic 2: Care Coordination and Care Plans | - Care team collaboration and task management - Care plan creation and lifecycle management |
| Topic 3: Security, Compliance, and Privacy | - HIPAA-related considerations in Salesforce Health Cloud - Data access controls, sharing models, and consent management |
| Topic 4: Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Topic 5: Health Cloud Fundamentals | - Healthcare industry concepts and use cases for Health Cloud - Core Health Cloud features and capabilities |
| Topic 6: Integration and Interoperability | - Integration with EHR systems and external healthcare systems - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) |
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NEW QUESTION # 49
A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.
Which record should the consultant configure to accomplish this?
Answer: B
Explanation:
To implement Identity Verification in Salesforce and add a new search parameter, the consultant needs to configure the Identity Verification Parameter Item record.
Key Details:
Identity Verification Parameter Item:
Purpose: Defines the parameters used in the identity verification process, such as name, email, phone, or custom attributes.
Configuration Steps:
Navigate to Identity Verification Parameter Item in Setup or the appropriate Health Cloud app.
Create or modify a record to include the new parameter, such as a specific field or custom attribute.
Link it to the corresponding Identity Verification Process Detail to ensure it's utilized during verification.
Supporting Documentation:
Salesforce Health Cloud Admin Guide (help.salesforce.com)
Identity Verification Configuration Overview (developer.salesforce.com)
NEW QUESTION # 50
Which Permission Set Licenses are required to utilize and access Health Cloud feature and functionalities?
(Choose two)
Answer: C,D
NEW QUESTION # 51
Which three terms can a Life Sciences company track about a Care Program using Program Management in Health Cloud? (Choose three)
Answer: A,C,D
NEW QUESTION # 52
A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer airs to strike a balance between quality care and managing the cost of care effectively by streamlining its approval processes for care requests.
Which capability in Health Cloud helps the payer accomplish this?
Answer: B
Explanation:
Step 1: Requirement Analysis
Payer needs to manage healthcare expenses while ensuring quality, affordable care.
Seeks to streamline approval processes for care requests.
Step 2: Utilization Management in Health Cloud
Utilization Management (UM) provides workflows and automation for reviewing, approving, or denying care requests. This supports balancing cost controls with quality care through evidence-based review processes.
Extract:
"Utilization Management helps payers manage costs and ensure members receive appropriate care by streamlining the review and approval process for pre-authorizations and care requests." Administer Health Cloud - Utilization Management Step 3: Review of Options A . Utilization Management: Directly addresses care request review, cost, and quality balance.
B . Provider Network Management: Focuses on managing provider networks, not utilization/cost review.
C . Intelligent Appointment Management: For scheduling only.
D . Integrated Care Management: Focuses on care coordination, not cost/approval workflow.
NEW QUESTION # 53
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorizationrequests.
How should a consultant conduct discovery to define a workflow for these call center users?
Answer: A
Explanation:
Step 1: Requirement
Define workflow for call center users focused on prior authorization status checks.
Step 2: Best Practice for Workflow Discovery
* Discovery should be user-centered, involving direct engagement with actual users (personas).
* Observing and documenting their daily processes identifies real pain points and optimization opportunities.
Extract:
"Best practice for workflow discovery is to interview and observe key personas, document their processes, and map opportunities for automation and optimization." Salesforce Architect - Business Process Discovery
* Other options (industry research, previous projects, or proof of concept) do not provide the necessary user insight for workflow design.
NEW QUESTION # 54
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