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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 2: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 3: Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Topic 4: Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
| Topic 5: Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Set up operating hours and availability |
| Topic 6: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Topic 7: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 8: Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Configure service territories and membership - Understand license types and deployment - Set up and manage crews and resource types |
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NEW QUESTION # 39
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
Answer: C
Explanation:
Service Territories are used to group resources and service appointments based on geographic areas or other criteria. The recommended limit for service appointments per territory per day is 500 for optimal performance and user experience. References: https://help.salesforce.com/s/articleView?id=sf.fs_territories.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_limits.htm&type=5
NEW QUESTION # 40
Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?
Answer: C
Explanation:
This configuration can be used to brand the Salesforce Field Service mobile app by uploading a custom logo image that appears on the app's login screen and navigation bar. References:https://help.salesforce.com/s
/articleView?id=sf.fs_mobile_branding.htm&type=5
NEW QUESTION # 41
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?
Answer: C
Explanation:
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. References:https://help.salesforce.com/s/articleView?
id=sf.fs_price_books.htm&type=5
NEW QUESTION # 42
Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
Answer: D
Explanation:
This option allows tracking customer purchases of serialized components as assets and defining parent-child relationships between them. References:https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.
htm&type=5
NEW QUESTION # 43
At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?
Answer: D
Explanation:
The Agent permission set gives access to create cases and work orders, view work types and work rules, book and manage appointments, assign mobile resources, and optimize schedules. References:https://help.
salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5
NEW QUESTION # 44
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