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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Strategies | 15% | - Evaluate declarative vs custom development options - Determine deployment and change management approaches - Plan and manage implementation projects |
| Topic 2: Data Management | 8% | - Manage large data volumes and cross-system data flows - Data migration and integration planning - Data quality and scalability considerations |
| Topic 3: Consulting Practices | 7% | - Project lifecycle and delivery - Solution design and validation - Requirements gathering and analysis |
| Topic 4: Practical Application of Sales Cloud Expertise | 33% | - Lead management and conversion - Security and sharing configuration - Territory management and forecasting - Opportunity management, products, price books and quotes - Account and contact management |
| Topic 5: Sales Productivity and Integration | 8% | - Email and productivity tools integration - Collaboration and mobile solutions - Third-party application integration |
| Topic 6: Sales Lifecycle | 23% | - Build reports and dashboards for sales KPIs - Align solutions with business requirements, KPIs and challenges - Design sales and marketing processes - Apply Sales Cloud features and related products |
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NEW QUESTION # 15
Cloud Kicks (CK), a large global organization, is rolling out a complex Salesforce Release to its staff located in offices around the world, Which approach should the consultant recommend that CK use for training this audience?
Answer: B
Explanation:
For a large global organization like Cloud Kicks (CK) rolling out a complex Salesforce release, the consultant should recommend conducting Train-the-trainer sessions. This approach involves training a select group of knowledgeable users (trainers) who will then train other users in their respective locations. This method ensures that training is consistent and can be tailored to local needs, making it more efficient and effective for large and geographically dispersed teams. Salesforce best practices highlight the importance of scalable and localized training for global implementations to ensure comprehensive user adoption and understanding.
NEW QUESTION # 16
Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to ptkst users.
The pilot users are unable to view the Lead Score field on me Lead record page.
Which two steps should the consultant take to fix this issue?
Choose 2 answers
Answer: B,C
Explanation:
Adding the Lead Score field to the Lead Page layout is a necessary step to fix the issue of pilot users not being able to view the Lead Score field on the Lead record page. The Lead Score field is a standard field that shows how likely a lead is to convert based on Einstein's analysis of historical data and predictive factors. The Lead Score field must be added to the Lead Page layout for users to see it on their lead records. Assigning the Einstein Lead Scoring permission set is another necessary step to fix the issue, as it grants users access to view and use Einstein Lead Scoring features, such as Lead Score, Lead Score Insights, and Lead Score Field History Tracking.
NEW QUESTION # 17
Universal Containers needs the ability to associate installed products at an account to specific cases. Those installed products contain information on the account's contracted Service Level Agreement (SLA) as well as the installed product serial number. Which approach should Universal Containers consider implementing to best satisfy these requirements?
Answer: A
NEW QUESTION # 18
Universal Containers wants to implement a sales methodology that focuses on identifying customer's challenges and addressing them with its offerings.
Which sales methodology is described above?
Answer: D
NEW QUESTION # 19
A sales rep notices they can edit some opportunities associated with accounts they own, but is unable to edit other opportunities, although these are associated with accounts they own. Which three reasons could explain the sales rep's experience?
Choose 3 answers
Answer: B,C,D
Explanation:
These three reasons could explain the sales rep's experience of being able to edit some opportunities associated with accounts they own, but not others. If the organization-wide defaults for opportunities are set to Private, then the sales rep can only edit the opportunities that they own or that are explicitly shared with them. If all provisioned Opportunity object permissions enable Read access with all accounts the sales rep owns, then the sales rep can view but not edit any opportunity associated with their accounts, regardless of who owns the opportunity. If some opportunities associated with the sales rep's account are owned by other users, then the sales rep can only edit those opportunities if they have been shared with them or if they have a higher role in the role hierarchy than the owner.
NEW QUESTION # 20
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