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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
Topic 1: Digital Product Lifecycle	- Release and operations 1. Continuous delivery and deployment 2. Resilient operations - Design and development 1. DevOps integration 2. Agile and Lean delivery practices
Topic 2: ITIL practices in high-velocity environments	- Service management practices 1. Deployment management 2. Incident management 3. Change enablement
Topic 3: High-velocity IT Concepts	- High-velocity nature of digital enterprises 1. Digital transformation drivers 2. Digital organization characteristics - ITIL guiding principles in high-velocity environments 1. Start where you are 2. Focus on value 3. Progress iteratively with feedback
Topic 4: High-velocity IT practices and techniques	- Automation and advanced technology 1. Cloud computing and automation 2. AI and machine learning support - Resilient and secure systems 1. Risk management 2. Security by design

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which stakeholders should assess and evaluate value realization?

Answer:

Explanation:
Both the service consumer and the service provider

NEW QUESTION # 17
Which statement about the reporting of service outcomes and performance is CORRECT?

A. Service performance metrics should be mapped to customer outcomes
B. Return on investment (ROI) should be mapped to customer outcomes
C. Customer satisfaction feedback should be mapped to service provider outcomes
D. IT component scorecards should be mapped to service provider outcomes

Answer: A

NEW QUESTION # 18
An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.
Which is the BEST approach?

A. Update the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations
B. Ensure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested
C. Ensure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity
D. Update the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity

Answer: A

NEW QUESTION # 19
An IT department is planning to make significant investments in new testing technology that will enable them to provide much more reliable services.
What does this situation describe?

A. High velocity IT
B. IT transformation
C. Digital transformation
D. Digital organization

Answer: B

NEW QUESTION # 20
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

A. Focus on value
B. Keep it simple and practical
C. Optimize and automate
D. Progress iteratively with feedback

Answer: A

NEW QUESTION # 21
......

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