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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Customer Data
B. SAP Commerce Cloud
C. SAP Emarsys
D. SAP Sales Cloud Version 2

Answer: A

NEW QUESTION # 23
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By connecting and delivering data from the value chain and process flow
B. By focusing on back-end service operations
C. By executing marketing campaigns for product service
D. By providing a dedicated self-service experience as a forecast

Answer: A

NEW QUESTION # 24
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
B. Business process analysis is available out-of-the-box.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Integration Suite is available to integrate applications.
E. SAP Build can be used to create custom apps.

Answer: C,D,E

NEW QUESTION # 25
Which of the following is a feature of SAP Customer Data Platform?

A. Product Workbench
B. Payload customer error messages
C. Unique customer database
D. Al customer overview

Answer: C

NEW QUESTION # 26
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Sales Cloud Version 2
B. SAP Emarsys
C. SAP Customer Data Platform
D. SAP Customer Data Cloud

Answer: A

NEW QUESTION # 27
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