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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
Topic 2: Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Creating and managing action maps
- Setup and configuration basics
- Defining customer segments and engagement strategies
- Optimization and continuous improvement
Topic 3: Predictive Routing (GPR) Implementation40%- Getting started and prerequisites
- Testing, validation, and deployment
- Data preparation and model training
- Performance monitoring and reporting
- Configuration and setup of GPR

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q38-Q43):

NEW QUESTION # 38
The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
(True/False)
Response:

Answer: A


NEW QUESTION # 39
Which two digital channels can be tracked as part of a customer journey in Genesys Predictive Engagement?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 40
Which two insights can be derived from the Queue Detail View?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 41
In GPE, what is a "Journey"?
Response:

Answer: C


NEW QUESTION # 42
Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

Answer: C


NEW QUESTION # 43
......

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