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Microsoft MB-280 Exam Syllabus Topics:

SectionObjectives
Topic 1: Implement security and governance- Security model
  • 1. Security roles and privileges
    • 2. Business units and teams
      - Field and record security
      • 1. Field-level security profiles
        • 2. Access control and sharing rules
          Topic 2: Manage Dataverse and customer data- Data management
          • 1. Data import and export
            • 2. Duplicate detection and data quality
              - Dataverse data model
              • 1. Tables and relationships
                • 2. Columns and data types
                  Topic 3: Configure automation and integrations- Power Platform automation
                  • 1. Power Automate flows for Dynamics 365
                    • 2. Business process automation scenarios
                      - Integration scenarios
                      • 1. Integration with other Dynamics 365 apps
                        • 2. Plugin and extension overview
                          Topic 4: Configure Dynamics 365 Customer Experience applications- Customize user experience
                          • 1. Command bar customization
                            • 2. Business rules and business process flows
                              - Configure model-driven apps
                              • 1. App navigation and sitemap configuration
                                • 2. Forms, views, and dashboards customization

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                                  Microsoft Dynamics 365 Customer Experience Analyst 認定 MB-280 試験問題 (Q78-Q83):

                                  質問 # 78
                                  You are setting up the product catalog in Dynamics 365 Sales.
                                  You have the following promotions:
                                  * Customers receive a free mug with the purchase of one can of soda.
                                  * Customers receive a five percent price decrease on the purchase of 12 cases of soda.
                                  * Soda has various prices based on whether the purchase is for one can, one six-pack, or a case.
                                  You need to set up the promotion in the product catalog.
                                  Which features should you configure? To answer, move the appropriate features to the correct requirements.
                                  You may use each feature once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.

                                  正解:

                                  解説:

                                  Explanation:


                                  質問 # 79
                                  You are implementing Dynamics 365 Sales at a new organization. All users will be using the Sales Hub app.
                                  You need to assign the appropriate out-of-the-box security roles.
                                  Using the principle of least access, which roles should you assign? To answer, move the appropriate roles to the correct users. Each role may be used once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
                                  NOTE: Each correct selection is worth one point.

                                  正解:

                                  解説:


                                  質問 # 80
                                  You manage a Dynamics 365 Sales environment where users can only view and edit their own records.
                                  User2 is assisting with User1's opportunities while User1 is on vacation. User1 remains the owner of User1's opportunities.
                                  User2 has reported that they CANNOT update User1's opportunities.
                                  You need to diagnose the issue.
                                  What should you do?

                                  正解:C

                                  解説:
                                  Dynamics 365 Sales uses the Opportunity Sales Access Team template to provide access to the opportunity record to all the users connected under the Sales team connection role category. A salesperson who might not have access to a given opportunity record by their assigned security role privileges can still get access when added as a sales team member from this subgrid. This allows the sales team member users to access and work with the opportunity record in Dynamics
                                  365 on a per-record basis. Similarly, when an existing sales team member is deleted from the subgrid, the access to the opportunity record granted via the access team template is also removed.
                                  Note: Use access teams and owner teams to collaborate and share information When to use access teams The teams are dynamically formed and dissolved. This typically happens if the clear criteria for defining the teams, such as established territory, product, or volume aren't provided.
                                  The team members require different access rights on the records. You can share a record with several access teams, each team providing different access rights on the record. For example, one team is granted the Read access right on the account and another team, the Read, Write and Share access rights on the same account.
                                  A unique set of users requires access to a single record without having an ownership of the record.


                                  質問 # 81
                                  You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need to ensure that business process flow duration values are calculated.
                                  Solution: Change the opportunity to an inactive state. Does this meet the goal?

                                  正解:B

                                  解説:
                                  * Changing the opportunity to an inactive state allows for the calculation of business process flow duration values, as this state transition prompts the system to finalize any duration metrics associated with the process flow.
                                  * Business process flows calculate duration upon completion or transition of the process, so marking the opportunity as inactive triggers the system to calculate these durations.


                                  質問 # 82
                                  You created and published lead scoring models in the Dynamics 365 Customer insights - Journeys application.
                                  Your marketing team members inform you that they are NOT able to view the lead scoring insights. You confirm the lead scoring models are published and are Live.
                                  You need the marketing team to be able to view the lead scoring insights.

                                  正解:C

                                  解説:
                                  * For team members to view lead scoring insights, they must have appropriate permissions, specifically the Lead Score Viewer role in Dynamics 365 Customer Insights - Journeys.
                                  * Even though the lead scoring models are published and live, without the correct security role, users will not have access to view the insights.
                                  * Assigning the Lead Score Viewer role ensures that the users have the necessary access rights to review the lead scoring insights generated by the models.


                                  質問 # 83
                                  ......

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