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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Topic 2: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 3: Interaction Design | 14% | - Creating wireframes and prototypes - Defining user flows and interactions - Designing effective page layouts |
| Topic 4: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 5: UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
| Topic 6: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Topic 7: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 8: Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
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NEW QUESTION # 89
Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. How should CK store this information in Salesforce?
Answer: A
Explanation:
The correct answer is C. Objects to represent storage facilities and fields to store facility details, as stated in the uploaded study guide. The spreadsheet analogy maps directly to the Salesforce data model. In the spreadsheet, each row represents an individual storage facility, while each column represents an attribute of that facility.
In Salesforce, the collection of facilities should therefore be represented by an object. Each individual facility becomes a record of that object. Properties that describe the facility-such as location, capacity, facility type, or status-should be represented by fields on that object.
Option A reverses these concepts by treating facility details as objects and storage facilities as fields. This would not correctly model the entities represented by spreadsheet rows.
Option B creates separate objects for both facilities and their attributes even though the scenario describes the details simply as characteristics of each facility rather than separate related entities.
A useful conceptual mapping is:
Spreadsheet # Salesforce
Row # Record
Column # Field
Dataset/entity type # Object
Correct data modeling directly affects UX because well-structured objects and fields produce clearer forms, record pages, reports, filtering, and navigation. Therefore, storage facilities belong as object records, with their descriptive details represented as fields.
Study Guide reference/topics: Salesforce data model, objects, records, fields, spreadsheet migration, Declarative Design.
NEW QUESTION # 90
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one.Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers
Answer: A,D
Explanation:
Shadow DOM is a web standard that encapsulates the internal document object model (DOM) structure of a web component. It isolates the component's markup and styles from the rest of the page, and prevents the component from being affected by or affecting the global DOM. When designing or developing the stylesheets for a parent-child LWC structure, the following impacts of the shadow DOM should be considered:
The CSS styles defined in the parent list component are not shared with the child items.This is because the shadow DOM creates a boundary between the parent and the child components, and the styles defined in the parent component do not cascade down to the child components. This means that each component needs to define its own styles, or import them from a common source.This also means that the parent component cannot directly style the child components, or vice versa12.
Any custom styles shared between the list and child items should be imported from a shared CSS file.This is a recommended practice to avoid duplicating the same styles in multiple components, and to maintain consistency and reusability. A shared CSS file can be created as a static resource, and imported into the components using theloadStyle()method from theplatformResourceLoadermodule.Alternatively, a shared CSS file can be created as a LWC component, and imported into the components using the@importdirective134.
1: [Shadow DOM | Lightning Web Components Developer Guide | Salesforce Developers]
2: [Light DOM | Lightning Web Components Developer Guide | Salesforce Developers]
3: [Understanding Shadow DOM and Template in LWC - SFDC Lightning]
4: [Shadow DOM, CSS and Styling Hooks in LWC what you need to know]
5: [How to Share CSS Between Lightning Web Components | Salesforce Developers Blog]
6: [How to Use a Shared CSS File in a Lightning Web Component | Salesforce Developers Blog]
NEW QUESTION # 91
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
Inwhich two ways could confirmation bias be avoided?
Choose 2 answers
Answer: A,C
Explanation:
Confirmation bias is the tendency to seek out and prefer information that supports our preexisting beliefs, while ignoring or rejecting information that contradicts them. Confirmation bias can affect the validity and reliability of user feedback, as it can lead to biased questions, selective interpretation, and skewed results. To avoid confirmation bias in user feedback, Cloud Kicks can follow these two strategies:
Interview users about the intended use of the product to support the questionnaire creation. This can help Cloud Kicks to understand the user needs, expectations, and goals, and to design questions that are relevant, clear, and unbiased.By interviewing users, Cloud Kicks can also avoid making assumptions about the user behavior, preferences, and pain points, and instead base their questions on real user data and insights1.
Diversify feedback by ensuring it features as many unique perspectives as possible. This can help Cloud Kicks to reduce the risk of sampling bias, which occurs when the feedback is collected from a group of users that is not representative of the target population.By diversifying feedback, Cloud Kicks can capture a wider range of user opinions, experiences, and feedback, and avoid overlooking or dismissing important user segments or viewpoints2.
NEW QUESTION # 92
A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?
Answer: B
Explanation:
To view the history of cases that a specific customer has submitted, the representative should go through the following hierarchy of information: All Accounts > Account Detail > Contact Detail > Case Related List. This is because cases are related to contacts, and contacts are related to accounts. By navigating from the account level to the contact level, the representative can see all the contacts associated with a specific account. Then, by selecting a contact, the representative can see the case related list, which shows all the cases that the contact has submitted or been involved in. This way, the representative can view the history of cases for a specific customer in a logical and efficient manner.: UX Designer Certification Prep: Designing with Service Cloud | Trailhead : Service Cloud Basics | Salesforce Help
NEW QUESTION # 93
Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography'
Answer: A
Explanation:
To create visual consistency with regard to alignments, grids, spacing, and typography, the part of the Salesforce Lightning Design System (SLDS) that should be used is utility classes. Utility classes are CSS classes that provide common styling properties, such as margins, paddings, borders, colors, fonts, and text alignments. Utility classes can be applied to any HTML element to quickly and easily adjust its appearance and layout. Utility classes follow the BEM (Block Element Modifier) naming convention, which makes them easy to read and understand. Utility classes can help the designer to create visual consistency across the Lightning components and pages, without writing custom CSS or overriding the component blueprints.: Utility Classes | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Design System | Trailhead
NEW QUESTION # 94
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