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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Data, Analytics, and Experience Management- Customer identity and consent management
  • 1. Data-driven customer engagement
    • 2. Personalization and analytics use cases
      Topic 2: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
      • 1. Data flow between CX and ERP systems
        • 2. End-to-end process integration
          Topic 3: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
          • 1. Customer experience transformation scenarios
            • 2. Omnichannel customer engagement
              Topic 4: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
              • 1. Solution capabilities and value propositions
                • 2. Use cases across customer journey

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

                  NEW QUESTION # 14
                  What are the challenges faced by a Chief Revenue Officer (CRO) persona?
                  Note: There are 3 correct answers to this question.

                  Answer: A,C,E


                  NEW QUESTION # 15
                  Which of the following features are available in SAP Service Cloud Version 2?
                  Note: There are 2 correct answers to this question.

                  Answer: A,D


                  NEW QUESTION # 16
                  Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
                  Note: There are 3 correct answers to this question.

                  Answer: B,D,E


                  NEW QUESTION # 17
                  Which application would you use to execute an email campaign for a target group?

                  Answer: C


                  NEW QUESTION # 18
                  How does SAP Customer Experience support end-to-end processes?
                  Note: There are 3 correct answers to this question.

                  Answer: B,C,E


                  NEW QUESTION # 19
                  ......

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