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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Change Management and Adoption		- Communication and rollout planning - Training and enablement planning - User adoption strategies
Topic 2: Delivery and Migration	17%	- Role definition across Slack, partner, and client teams - Slack delivery best practices - End-to-end migration planning and execution
Topic 3: Slack Administration and Governance		- User lifecycle management - Workspace configuration and settings - Security and compliance controls
Topic 4: Solution Design for Slack		- Integration design with Salesforce ecosystem - Channel strategy and governance model - Workspace architecture and design principles

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Salesforce Certified Slack Consultant Sample Questions (Q74-Q79):

NEW QUESTION # 74
You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?

A. Set aside time in the session to practice threading and emoji reactions live.
B. Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.
C. Test your attendees with multiple choice questions about threading and emoji reactions.
D. Include a screenshot of threads and emoji reactions on your slides.

Answer: A

Explanation:
The correct answer is A. Slack enablement should be experiential, especially for core user behaviors such as replying in threads and reacting with emoji. These are not concepts users master by seeing a screenshot or answering a quiz; they need to perform the actions inside Slack. Setting aside live practice time allows participants to reply in a thread, react to a message, observe how threads keep the main channel clean, and understand how emoji reactions can replace low-value follow-up messages.
Option B is passive and does not prove the learner can perform the task. Option C checks memory, not skill. Option D can support post-session reinforcement, but it does not ensure attendees can perform the activities after training. A strong Slack learning session should combine demonstration with guided practice in a training channel. This gives learners confidence and makes adoption more realistic because they practice the exact behavior they will use in daily collaboration.

NEW QUESTION # 75
Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

A. Copy and paste the text of the help center into your training channel and pin the post.
B. Post answers to the questions in the #slack-help channel with an @here mention.
C. Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
D. Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.

Answer: C

Explanation:
The best approach is to share the relevant Slack Help Center article in the training channel and mention the users who asked the questions. This response is direct, scalable, and reinforces the correct support behavior.
In a 4000-user rollout, the enablement strategy must avoid creating hidden one-to-one knowledge pockets.
Sending DMs fragments the answer and prevents other learners from benefiting. Posting in a separate help channel with @here is too disruptive and moves the answer away from the training context. Copying and pasting full help content is inefficient, hard to maintain, and may become outdated. Sharing the Help Center link keeps the answer authoritative, reusable, and easy to reference. Mentioning the users who asked the questions ensures they receive the response while keeping the information visible to the broader training audience. This also trains users to rely on official resources rather than informal workaround advice.
Reference topic: Learning and Enablement - scalable end-user enablement, post-training support, official help resources, channel-based learning, and knowledge reuse.

NEW QUESTION # 76
A retail company is introducing Slack to its employees, who have varying levels of tech- savviness. What approach should be taken in designing a learning curriculum for these users?

A. Implement only one comprehensive training session covering all features, irrespective of the differing skill levels of users
B. Focus solely on advanced Slack features, assuming basic knowledge is already present
C. Develop a tiered learning program starting with the basics of Slack for beginners, advancing to intermediate use, and then to advanced functionalities for more tech-savvy users
D. Rely on users to learn Slack through casual day-to-day usage without any formal training

Answer: C

Explanation:
A tiered learning program is ideal for accommodating varying skill levels. It allows beginners to understand the basics before progressing to more advanced features, ensuring all users build a solid foundation and then enhance their skills according to their tech-savviness.

NEW QUESTION # 77
A company wants to use Slack Connect to collaborate with external partners while ensuring that sensitive internal discussions remain confidential. What Slack Connect configuration should they prioritize?

A. Automatically accept all Slack Connect invitations from approved external domains
B. Require administrative approval for creating new Slack Connect channels
C. Use only direct messages for communicating with external partners
D. Enable all employees to create and manage Slack Connect channels

Answer: B

Explanation:
Requiring administrative approval for creating new Slack Connect channels ensures controlled collaboration with external partners while maintaining the confidentiality of internal discussions.

NEW QUESTION # 78
In designing a Slack grid for an enterprise with a large, diverse workforce, what practice is important to promote inclusivity and efficient communication?

A. Mandating the use of specific integrations and bots in every channel regardless of the department's needs
B. Establishing clear guidelines and naming conventions for channels to ensure ease of use and discoverability
C. Encouraging each department to use a separate Slack instance to prevent information overload
D. Limiting the creation of channels to only top-level management to control the flow of information

Answer: B

Explanation:
For an enterprise with a large and diverse workforce, establishing clear guidelines and naming conventions for channels is crucial. This best practice helps in maintaining an organized grid where channels are easily discoverable and understandable, promoting inclusivity and efficient communication across the organization.

NEW QUESTION # 79
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