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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
ITIL Guiding Principles	15%	- Keep it simple and practical - Progress iteratively with feedback - Collaborate and promote visibility - Start where you are - Think and work holistically - Focus on value - Optimize and automate
Key Concepts of Service Management	20%	- Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services
Key Concepts of ITIL 4	15%	- Information and technology - Value streams and processes - Partners and suppliers - Organizations, people and culture
ITIL Service Value System	25%	- Governance - Purpose and components of the Service Value System - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support

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EXIN ITIL 4 Foundation Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which is one of the five aspects of service design?

A. Management information systems and tools
B. Management policy for business case creation
C. Risk analysis and management approach
D. Corporate governance and policy

Answer: A

NEW QUESTION # 67
Which describes an unresolved problem which has been already analysed?

A. An incident
B. A risk
C. A workaround
D. A known error

Answer: D

NEW QUESTION # 68
Which BEST describes the purpose of the CSI register?

A. To record details of all live services and their service targets
B. To be a central repository for all IT service management related information
C. To capture, record and prioritize all improvement opportunities
D. To store details of all component CIs and their interfaces

Answer: C

NEW QUESTION # 69
Which statement about the 'incident management' practice is CORRECT?

A. It maintains detailed procedures for diagnosing incidents
B. It authorizes changes to resolve incidents
C. It resolves the highest impact incidents first
D. It identifies the cause of major incidents

Answer: C

NEW QUESTION # 70
What should be done for every problem?

A. It should have a workaround to reduce the impact
B. It should be prioritized based on its potential impact and probability
C. It should be resolved so that it can be closed
D. It should be diagnosed to identify possible solutions

Answer: B

NEW QUESTION # 71
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