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ITIL ITIL4-DPI Exam Overview:

Certification Vendor:PeopleCert (AXELOS framework)
Exam Name:ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Exam Number:ITIL4-DPI
Related Certifications:ITIL 4 Managing Professional (MP)
ITIL 4 Create, Deliver and Support (CDS)
ITIL 4 Drive Stakeholder Value (DSV)
ITIL 4 Foundation
ITIL 4 High-velocity IT (HVIT)
Certificate Validity Period:3 years
Exam Price:USD 350–500 (varies by region)
Passing Score:28/40 (70%)
Exam Format:Scenario-based questions, Closed book, Multiple-choice questions
Available Languages:Japanese, English, Spanish, German, French
Exam Duration:90 minutes
Real Exam Qty:40
Recommended Training:PeopleCert Official ITIL Training
AXELOS ITIL Guidance
Exam Registration:PeopleCert Official Registration
ITIL Certification Information
Sample Questions:ITIL ITIL4-DPI Sample Questions
Exam Way:Online proctored exam or accredited test center
Pre Condition:ITIL 4 Foundation certification required
Official Syllabus URL:https://www.peoplecert.org/itil-4

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ITIL ITIL4-DPI Exam Syllabus Topics:

TopicDetails
Topic 1
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 2
  • Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.
Topic 3
  • Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
Topic 4
  • Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.
Topic 5
  • Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.
Topic 6
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
Topic 7
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 8
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.

ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q23-Q28):

NEW QUESTION # 23
The IT organization of a large company has an existing improvement programme. Individual IT divisions have fully embraced continual improvement. The business has seen areas of improved performance, but the improvements do not last long.
Which action BEST maintains long-term improvement?

Answer: B

Explanation:
In DPI, sustainable continual improvement requires embedding it into theorganization's governance structures. Governance ensures accountability, decision-making, and cultural reinforcement that prevents improvements from being short-lived. Option A is part of the continual improvement model but does not ensure sustainability. Option B helps with funding, not culture. Option D is useful for visualization but not long-term adoption. Onlystrong governanceembeds continual improvement as anongoing culture.
(Reference: ITIL 4 Strategist DPI, section on "Governance and continual improvement culture")


NEW QUESTION # 24
Which concept or activity involves reviewing data to identify what is working well and what needs to be done differently?

Answer: A

Explanation:
Thecontinual improvement modelin ITIL DPI explicitly requires reviewing data and performance outcomes to determine what is successful and what requires adjustment. This is the essence ofimprovement-using measurement and feedback to guide future action. Direction (A) and vision (D) are long-term guiding elements, while planning (B) organizes work. Onlyimprovementis about data-driven reflection and adaptation.
(Reference: ITIL 4 Strategist DPI, section on "Continual improvement model - steps to evaluate and adapt")


NEW QUESTION # 25
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

Answer: D

Explanation:
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")


NEW QUESTION # 26
A service provider has developed a strategy to increase its revenue by launching a new cloud storage service.
This strategy is being cascaded down to the technical teams.
Which is a relevant objective that will support the strategy?

Answer: B

Explanation:
ITIL DPI emphasizes thatobjectives must cascade logically from strategy into actionable plans. Since the strategic goal is to launch anew cloud storage service, the technical objective must directly support that initiative. "Design and implement new infrastructure by the end of quarter 2" is aligned, measurable, and time- bound. The other options either do not directly relate to the cloud service (B, C) or are ongoing operational metrics (A), not strategic enablers.
(Reference: ITIL 4 Strategist DPI, section on "Cascading objectives and alignment with strategy")


NEW QUESTION # 27
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

Answer: D

Explanation:
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")


NEW QUESTION # 28
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