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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified OmniStudio Consultant |
| Exam Number: | OmniStudio-Consultant |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Certified OmniStudio Developer |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | Valid while certification maintenance requirements are completed each release cycle |
| Passing Score: | 68% |
| Available Languages: | Japanese, English |
| Exam Duration: | 105 minutes |
| Sample Questions: | Salesforce OmniStudio-Consultant Sample Questions |
| Exam Way: | Online proctored exam or onsite testing center |
| Pre Condition: | No formal prerequisite. Recommended experience consulting and implementing OmniStudio solutions in customer-facing projects. |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298970&language=en_US&type=1 |
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Salesforce OmniStudio is one such product offered by the company. It is a comprehensive suite of tools designed to help businesses create, manage, and deliver personalized customer experiences across all digital channels. OmniStudio allows businesses to create targeted marketing campaigns, develop responsive websites, and automate customer service interactions through chatbots.
Salesforce Certified OmniStudio Consultant exam is designed for professionals who have experience using the Salesforce platform and are interested in expanding their knowledge and skills in the area of OmniStudio. OmniStudio is a suite of products that includes Salesforce's Interaction Studio, Audience Studio, and Datorama. These tools enable businesses to create personalized customer experiences across multiple channels, including email, social media, and mobile devices. OmniStudio-Consultant Exam Tests a professional's understanding of these products and their ability to use them to create customized solutions for clients.
NEW QUESTION # 79
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data and, then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
Answer: A
Explanation:
Explanation
The OmniStudio data tool that the consultant should recommend in this scenario is an Integration Procedure.
An Integration Procedure can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. In this case, the Integration Procedure can retrieve data from an external system via a REST API and store it in a JSON object for the OmniScript to display
NEW QUESTION # 80
A business has a requirement to display an account and all of the associated contacts on a page. The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers
Answer: A,B
Explanation:
The two FlexCard features that the consultant should recommend to meet these requirements are Datatable and Repeat Block. A Datatable element can display a list of records in a tabular format, with columns for each field and rows for each record. The consultant can use a Datatable element to display the contacts for an account, with options to edit or send a message. A Repeat Block element is a container that can display multiple instances of a FlexCard based on a data source. The consultant can use a Repeat Block element to display a FlexCard for each contact, and use a condition to apply a blue border for the primary contact
NEW QUESTION # 81
An organization needs to control pages or groups of fields in an OmniScript based on the choices made by the user.
What should an OmniStudio Consultant do to meet this requirement?
Answer: D
Explanation:
The verified answer is the Conditional View property on a Step or Block element. In OmniScript, conditional display logic is used to hide or show an element, a group of elements, a block, or a step based on user input or other data conditions. This directly satisfies the requirement to control pages or groups of fields based on choices made by the user. Creating child OmniScripts is excessive for normal branching visibility. Radio Input is only an input control; it can provide the selected value, but it does not itself control page or field visibility. " Visibility Rules " is not the precise OmniStudio property name used in the official documentation for this function.
NEW QUESTION # 82
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
Answer: A
Explanation:
Explanation
The consultant should recommend creating a specific OmniScript for each business process to improve the planned design of this OmniScript. Having one OmniScript for three different and complex sales processes will make the OmniScript too long and complicated, and will affect the performance and maintainability. Creating separate OmniScripts for each process will make them more manageable and user-friendly, and will also allow for more customization and flexibility
NEW QUESTION # 83
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
Answer: A,B
Explanation:
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc
NEW QUESTION # 84
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