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| Section | Objectives |
|---|---|
| Topic 1: Configuration and Maintenance | - Upgrades and lifecycle management - System configuration management |
| Topic 2: Cisco Contact Center Enterprise Architecture | - Deployment models and system architecture - Core components overview (CUCM, CVP, UCCE) |
| Topic 3: System Administration | - Call routing and scripting basics - User and agent configuration |
| Topic 4: Troubleshooting and Monitoring | - Logging and diagnostics - Performance monitoring and fault isolation |
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NEW QUESTION # 52
Which user role must be assigned to the ToExtVXML variable in the ICM script?
Answer: D
Explanation:
The ToExtVXML variable in ICM scripts is used to pass data to external VXML applications-it facilitates the transfer of call context data from the ICM routing script to CVP/VXML applications. Access to configure and use this variable requires appropriate permissions.
Why the Correct Answer is Right: B is correct. The ICM Script Admin Role is required to work with the ToExtVXML variable. This role grants full access to ICM scripting capabilities, including the ability to configure ECC (Expanded Call Context) variables and system variables like ToExtVXML that are used in routing scripts for external VXML communication. This is documented in the Cisco ICM Scripting permissions framework.
Why Each Incorrect Answer is Wrong: A is wrong because 'Internet ScriptEditor Role' is not a standard recognized Cisco CCE user role name-the correct role for scripting access is ICM Script Admin Role. C is wrong because Config Manager Role provides access to Configuration Manager for configuring objects like agents and dialed numbers, but not access to ICM scripting variables. D is wrong because Agent Admin Role is scoped to managing agent configurations and desktop settings-it does not grant ICM scripting permissions required to work with variables in the Script Editor.
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NEW QUESTION # 53
Which VVB CLI command can set an individual media file to an expired state?
Answer: C
Explanation:
The correct Command Line Interface (CLI) command to set an individual media file to an expired state in Cisco Virtualized Voice Browser (VVB) is:D.set VVB cache stale_cache_entry <cache_entry_url>This command is used to manually mark a specific media file in the cache as stale, forcing the VVB to fetch a fresh copy of the media file the next time it is requested.References:Cisco VVB administration guides and CLI reference documents provide detailed instructions on using CLI commands, including managing cache entries.
NEW QUESTION # 54
Which user role must be assigned to the ToExtVXML variable in the ICM script?
Answer: D
NEW QUESTION # 55
What are two possible Outbound Dialing Modes? (Choose two.]
Answer: A,C
NEW QUESTION # 56
When is the IVR leg established in a CCE Call Flow?
Answer: A
NEW QUESTION # 57
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