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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Certified Implementation Specialist - IT Operations Management ServiceNow Certified System Administrator Certified Implementation Specialist - Data Foundations (CMDB & CSDM) |
| Exam Price: | $450 USD |
| Exam Duration: | 90 minutes |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers), Scenario-based questions |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Recommended Training: | ServiceNow ITSM Implementation Training CIS-ITSM Official Blueprint & Study Guide |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
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ServiceNow CIS-ITSM Certification Exam is recognized as a standard for IT professionals who implement ITSM processes and solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam tests the knowledge and skills of candidates in the areas of ITSM best practices, ServiceNow platform configuration, ITSM process design, and ITSM tool integration. Certified Implementation Specialist - IT Service Management certification exam is designed to ensure that certified professionals have the knowledge and skills necessary to successfully implement and manage ITSM processes and solutions using ServiceNow.
NEW QUESTION # 192
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.
Which lead object-level permission will the administrator need to provide to these users?
Answer: B
NEW QUESTION # 193
According to ServiceNow, it is recommended to use Widgets instead of Macros.
Answer: A
NEW QUESTION # 194
Which of the following may NOT be published in a Service Catalog?
Answer: A
NEW QUESTION # 195
Which of these roles are allowed to subscribe to CI item? (Choose all that apply.)
Answer: A,B,D
NEW QUESTION # 196
When the Change Management - Risk Management plugin is enabled, which of
Answer: D
Explanation:
Explanation
The Change Management - Risk Assessment plugin adds an additional factor to be used when calculating risk. Risk assessment surveys may be defined based on type of change or other condition. Then, users may click Fill Out Risk Assessment and complete the survey questions.
Responses are scored and t he overall score is matched against thresholds to calculate risk.
When the Calculate Risk UI Action is triggered, Risk Conditions are evaluated in order and the highest Risk value is returned
NEW QUESTION # 197
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