Certified-Business-Analyst Flexible Learning Mode - Exam Certified-Business-Analyst Introduction

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Requirements18%- Requirements management
  • 1. Gather business requirements
  • 2. Manage requirement lifecycle
  • 3. Validate requirements
  • 4. Identify dependencies
Topic 2: Development Support and User Acceptance12%- Solution validation
  • 1. Validate business outcomes
  • 2. Coordinate user acceptance testing
  • 3. Support development teams
  • 4. Manage change adoption
Topic 3: Customer Discovery17%- Business analyst responsibilities
  • 1. Support implementation lifecycle
  • 2. Assess customer environment
  • 3. Identify business objectives
  • 4. Demonstrate Salesforce capabilities
Topic 4: Business Process Mapping12%- Process analysis
  • 1. Design future-state processes
  • 2. Use process mapping techniques
  • 3. Document current-state processes
  • 4. Manage scope definition
Topic 5: Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Prioritize business needs
  • 2. Identify stakeholder roles
  • 3. Manage stakeholder expectations
  • 4. Facilitate communication
Topic 6: User Stories18%- Agile documentation
  • 1. Define acceptance criteria
  • 2. Refine backlog items
  • 3. Support Agile delivery
  • 4. Write user stories

>> Certified-Business-Analyst Flexible Learning Mode <<

Exam Certified-Business-Analyst Introduction - Certification Certified-Business-Analyst Sample Questions

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Salesforce Certified Business Analyst Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?

Answer: B

Explanation:
This answer explains that an activity box marked "C Customer" means that the customer should be consulted.
In a process map that uses Universal Process Notation (UPN), an activity box is a symbol that represents a task or an action that is performed in a business process. An activity box can be marked with a letter to indicate the role or the resource that is responsible for performing the task or action. The letter C stands for consult, which means that the resource should be asked for input or advice before or during the task or action. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-ma


NEW QUESTION # 54
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?

Answer: A


NEW QUESTION # 55
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

Answer: C

Explanation:
Explanation
One thing that user stories help the business analyst do is encourage iterative development. Iterative development is an approach that breaks down a project into smaller cycles or iterations, each delivering a working piece of functionality or value to the user. User stories are well suited for iterative development because they are concise, focused, and prioritized based on user needs and value. User stories help to deliver features faster and more frequently, while allowing for feedback and changes along the way.
References:https://trailhead.salesforce.com/content/learn/modules/user-story-creation/learn-about-user-stories


NEW QUESTION # 56
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''

Answer: C


NEW QUESTION # 57
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"

Answer: C


NEW QUESTION # 58
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