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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Topic 2: Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Topic 3: Interaction Design | 14% | - Defining user flows and interactions - Designing effective page layouts - Creating wireframes and prototypes |
| Topic 4: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Topic 5: Discovery | 13% | - Identifying customer experience objectives and goals - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps |
| Topic 6: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 7: UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Topic 8: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
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NEW QUESTION # 55
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?
Answer: B
Explanation:
A user flow is a UX design method that creates a visual representation of a user's series of steps to achieve a meaningful goal. A user flow shows the path that a user takes from their entry point to their final action, such as signing up, purchasing, or completing a task. A user flow helps designers understand and optimize the user experience, as well as identify pain points, gaps, and opportunities for improvement. A user flow can take various forms, such as diagrams, wireframes, or prototypes, depending on the level of detail and fidelity required.Reference:
What Are User Flows In UX Design? [Full Beginner's Guide] - CareerFoundry What is a User Flow in UX Design? - updated 2023 | IxDF User Flows in UX Design: Definition, Benefits, and Best Practices
NEW QUESTION # 56
Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes: If the opportunity is closing within 2 weeks; If it is valued at more than $100,000. Which approach should be used in Experience Builder to enable this?
Answer: C
Explanation:
The study guide identifies C. Configure a pre-filtered opportunity list view for each key attribute with the partner group as the correct answer. The requirement is for partners to quickly browse opportunities according to predetermined business criteria. The guide's selected solution is therefore a declarative one: create list views that are already filtered for the relevant opportunity attributes and expose those views to the appropriate partner audience.
This approach directly addresses both conditions stated in the scenario. One view can focus on opportunities closing within two weeks, while another can focus on opportunities valued above $100,000. Partners do not need to repeatedly construct their own filters or understand the underlying filtering logic.
Option A introduces a custom Lightning Web Component even though the requirement can be addressed using standard list-view functionality. That adds unnecessary implementation complexity.
Option B delegates filter creation to each partner, which conflicts with the requirement for a quick, standardized browsing experience.
The design principle reflected by the study guide is to prefer configured, reusable Salesforce functionality when it satisfies the user need. Pre-filtered list views reduce interaction effort and provide consistent segmentation across the partner experience.
Study Guide reference/topics: Experience Builder, opportunity list views, partner experience, filtering, Declarative Design.
NEW QUESTION # 57
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which three business outcomes represent these values?
Choose 3 answers
Answer: C,D,E
Explanation:
Diversity, inclusion, and equality in design are values that can lead to positive business outcomes, such as less employee turnover, greater market share, and economic growth. These values can help create a more inclusive and innovative workplace, where employees feel valued, respected, and engaged, and where customers feel understood, represented, and satisfied. Some of the benefits of these values are:
Less employee turnover: Diversity, inclusion, and equality in design can reduce employee turnover by fostering a culture of belonging, trust, and collaboration, where employees can thrive and grow.According to a Salesforce report1, employees who feel a sense of belonging at work are 5.3 times more likely to feel empowered to perform their best work, and employees who feel their voice is heard at work are 4.6 times more likely to feel empowered to perform their best work. Moreover, employees who feel valued and included are more likely to stay loyal to their employer, reducing the costs and risks of hiring and training new staff.
Greater market share: Diversity, inclusion, and equality in design can increase market share by expanding the customer base, enhancing the customer experience, and improving the brand reputation.According to a McKinsey report2, companies in the top quartile for ethnic and cultural diversity on executive teams were 36% more likely to experience above-average profitability than companies in the fourth quartile. Moreover, companies that design products and services that meet the needs and preferences of diverse customers can gain a competitive edge and increase customer loyalty and retention.
Economic growth: Diversity, inclusion, and equality in design can contribute to economic growth by boosting productivity, innovation, and social impact.According to a World Bank report3, increasing women's labor force participation and earnings could add $172 trillion to global wealth. Moreover, companies that leverage the diverse perspectives and experiences of their employees can generate more creative and effective solutions, and companies that support social causes and environmental sustainability can create positive change and attract more customers and investors.
[Our 2023 Annual Equality Update: Where We Are and Where We're Going - Salesforce]1
[Diversity wins: How inclusion matters | McKinsey]2
[Women, Business and the Law 2020 | World Bank]3
NEW QUESTION # 58
Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to solve this problem?
Answer: C
Explanation:
The correct answer is B. Compact Display Density, as explicitly stated in the study guide. Display density controls how much spacing Salesforce places around interface elements. When users work primarily on laptops with restricted screen dimensions and the organization needs to expose a large amount of textual information, Compact Display Density reduces whitespace and allows more content to fit within the visible viewport.
The requirement is global rather than page-specific. That is important because the question asks for a global user interface setting. Compact density addresses this directly.
Option A, Comfy Display Density, introduces more spacing around fields and UI elements. Although it may increase visual separation and improve readability in some circumstances, it consumes more screen area and therefore works against the stated requirement. Option C, Enable Collapsible Sections, can reduce visible content in particular layouts, but it is not the global density setting being tested. From a UX standpoint, density should be selected according to task context. High-information, productivity-focused environments often benefit from compact presentation because users can scan more data without excessive scrolling. The study guide therefore favors Compact Display Density for this laptop-centric, information-rich scenario.
Study Guide reference/topics: Display Density, Compact Density, screen-space optimization, Salesforce UI configuration, Declarative Design.
NEW QUESTION # 59
Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce. Which conceptual approach would describe CK's new design solutions?
Answer: A
Explanation:
The correct answer is C. Desirable, Feasible, Viable, exactly as identified in the study guide. These three criteria represent a foundational human-centered design framework. Salesforce Trailhead explains that human- centered design historically seeks solutions that are desirable, feasible, and viable. A desirable solution addresses something people genuinely need; a feasible solution can realistically be created with available technology and capabilities; and a viable solution fits the organization's business model and objectives.
Successful UX design therefore requires more than satisfying the user in isolation. A proposed Salesforce experience could be highly desirable to sales representatives but technologically impractical. Likewise, a technically feasible solution that users do not need provides little value. A solution can satisfy both users and technology constraints yet still fail if it cannot support organizational objectives or sustainable operations.
V2MOM is Salesforce's organizational alignment framework covering Vision, Values, Methods, Obstacles, and Measures; it is not the conceptual product-design balance described here. Agile is an iterative delivery methodology rather than the three-dimensional HCD evaluation model.
For the redesigned sales processes, Cloud Kicks should therefore seek the intersection where user needs, implementation capability, and business sustainability are simultaneously satisfied.
Study Guide reference/topics: Human-Centered Design, desirability, feasibility, viability, design thinking.
NEW QUESTION # 60
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