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Cisco 820-605 Certification Exam, also known as the Cisco Customer Success Manager certification exam, is designed to validate the skills and knowledge of individuals who are responsible for managing customer relationships in a technology-based organization. Cisco Customer Success Manager certification is ideal for professionals working in customer success, account management, sales, and technical support roles.

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Cisco 820-605 exam consists of 60-70 multiple-choice and drag-and-drop questions, and the candidate is given 90 minutes to complete the exam. 820-605 exam is computer-based and can be taken at a Pearson VUE testing center. 820-605 Exam Fee is $300, and candidates must achieve a passing score of at least 70% to earn the certification.

Cisco Customer Success Manager Sample Questions (Q157-Q162):

NEW QUESTION # 157
Refer to the exhibit. What is the concern for a Customer Success Manager within this task of the RACI matrix?

A. Running the risk of under communicating with too few stakeholders involved.
B. Lack of sufficient expertise with minimal consulting stakeholders engaged.
C. Too many people are responsible, which leaves no clear leader.
D. It is difficult to get a consensus or agreement with the number of roles accountable.

Answer: D

NEW QUESTION # 158
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A. questions to validate the interpreted analytical data
B. support tickets reports and diagnostic information
C. detailed contract inventory
D. customer annual report and quarterly business reviews
E. sales account plan

Answer: A,B

NEW QUESTION # 159
Which outcome is the best that a Customer Success Manager can achieve for a customer?

A. ensuring the customers deployment teams and end users are trained and ready to adopt the technology
B. adoption of all the licenses and features the customer purchased leading to expansion to improve the customer's business
C. full adoption of all the technologies the customer purchased
D. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased

Answer: D

Explanation:
The best outcome a Customer Success Manager can achieve for a customer is removing barriers so the customer achieves the fastest time to value possible from the solution they purchased. This ensures that the customer quickly realizes the benefits of their investment, leading to higher satisfaction and the potential for further expansion

NEW QUESTION # 160
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which adoption barrier will the customer encounter?

A. cultural barrier
B. technical barrier
C. cost barrier
D. product barrier

Answer: B

NEW QUESTION # 161
A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?

A. Explore additional use cases to achieve business outcomes.
B. Increase solution discount.
C. Identify workshops that could optimize performance.
D. Confirm all required items have been purchased.

Answer: A

Explanation:
An adoption campaign should focus on exploring additional use cases to achieve business outcomes. By identifying new ways the solution can be used, the campaign can highlight the versatility and added value of the product, leading to opportunities for expansion9.

NEW QUESTION # 162
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