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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Service Request Management	25%	- SR creation, lifecycle and processing - Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q34-Q39):

NEW QUESTION # 34
Select three correct limits and restrictions when importing data from a file.

A. By default, the import starts immediately after it is activated.
B. Both create and update operations are available for imported records.
C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,B,C

NEW QUESTION # 35
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Multiple users cannot use your sandbox at the same time.
B. You can set a second sandbox as Active at the same time in order to begin working on another new object.
C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

Answer: C,D

NEW QUESTION # 36
Which two keyboard shortcuts can be modified?

A. Create Service Request
B. OK
C. Cancel
D. Save and Close
E. Save and Continue

Answer: A,B

NEW QUESTION # 37
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D. a feature that displays a detailed caller profile based on your customer's country when you answer your phone

Answer: D

NEW QUESTION # 38
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It allows edits to dashboard pages.
B. In includes a preview option for all standard and custom object pages.
C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

Answer: D

NEW QUESTION # 39
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