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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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C-BCSCX-2502 Exam Questions: SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions & C-BCSCX-2502 Exam Preparation

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Management of opportunities
B. Support end-to-end e-commerce processes
C. Checkout and payment modules
D. Customer credit scoring
E. Delivery of an e-commerce platform

Answer: B,C,E

NEW QUESTION # 31
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Business Al
B. SAP Workzone
C. SAP Customer Data Cloud
D. SAP Datasphere

Answer: D

NEW QUESTION # 32
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration caters for error handling and monitoring
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration value mapping needs to be maintained
E. Integration is GDPR compliant

Answer: B,C,D

NEW QUESTION # 33
Which feature is available in SAP Commerce Cloud?

A. Management for intercompany sales processes
B. Bounce management for new prospects
C. Product catalog
D. Case processing with registered products

Answer: C

NEW QUESTION # 34
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
C. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: B

NEW QUESTION # 35
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