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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Delivery	16%	- Validate solution implementation against design - Execute data migration plans - Distinguish out-of-the-box vs custom functionality - Align architecture and order components
Discovery	24%	- Define KPIs based on business goals and budget - Assess customer IT ecosystem against architectural principles - Evaluate data volume and platform constraints - Align requirements to native features or external solutions - Map business processes, personas and requirements - Select appropriate Communications Cloud products
Planning and Design	60%	- Develop data migration strategies - Decompose commercial products for implementation - Design order fulfillment orchestration flows - Prioritize and size user stories - Design scalable product catalog models - Create quoting and order capture processes - Design asset management and MACD workflows

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q59-Q64):

NEW QUESTION # 59
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
B. Accommodate the feature since otherwise business representative will not accept the iteration results.
C. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
D. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

Answer: A

NEW QUESTION # 60
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A. Configure the cardinality Min as 0, Max 1 and default as 1.
B. Add an Auto Add rule to include product A with bundle B
C. Add a Recommendation rule for Product A when bundle B is added
D. Configure the cardinality Min as 1, Max 1 and default as 1

Answer: A

NEW QUESTION # 61
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
B. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
D. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

Answer: A,C

Explanation:
In designing the commercial catalog to manage performance with high cart numbers, keeping the number of product attributes low and avoiding large picklists (A), and limiting complex product hierarchies and advanced rules like AutoAdd or AutoRemove (C) are crucial. These practices help maintain system performance by simplifying the product structure and reducing the processing required during CPQ and order management operations.References:Salesforce CPQ and Order Management best practices for product catalog design.

NEW QUESTION # 62
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
B. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
C. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
D. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize

Answer: B,C,E

Explanation:
For creating a guided ordering process for both Sales agents and B2C consumers, using OmniScript is the most effective approach. OmniScript allows for the building of dynamic, interactive scripts that can guide users through complex processes, such as order entry. For B2C consumers, calling OmniScript via Community Builder on a Salesforce community maximizes the reuse of the developed scripts and ensures a consistent user experience across agent and consumer interfaces, while also adhering to Salesforce ' s best practices for community engagement and process automation.References:Salesforce Communications Cloud OmniScript documentation and Salesforce Community Cloud best practices.

NEW QUESTION # 63
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
B. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
C. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
D. Only Migrate the assets needed when customers are trying to place MACD orders.

Answer: C

NEW QUESTION # 64
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